Epicareer Might not Working Properly
Learn More

ServiceNow Business Analyst

Salary undisclosed

Checking job availability...

Original
Simplified

We are seeking a Business Analyst with a strong interest in business processes and process re-We are seeking a ServiceNow Business Analyst who will play a critical role in defining and documenting requirements, working closely with stakeholders to ensure the successful delivery of a multi-product solution. The ideal candidate is a detail-oriented professional who excels at gathering and analyzing complex information, translating it into actionable requirements, and facilitating communication between technical and non-technical stakeholders.

Mandatory Skill-set

  • Bachelor's degree in Information Technology, Computer Science, or a related field;
  • 2-4 years of experience in ServiceNow business analysis and administration;
  • Strong understanding of ITIL principles and experience with ITSM tools;
  • Proficiency in ServiceNow development, including scripting, workflows, and integrations;
  • Excellent communication and interpersonal skills to work effectively with stakeholders at all levels.

Desired Skill-set

  • ServiceNow certifications such as Certified System Administrator (CSA) and Certified; Implementation Specialist (CIS);
  • ITIL V3/V4 Certification;
  • Familiar with the GEN-AI/ Now Assist.

Responsibilities

  • Collaborate with stakeholders to identify and document business needs, process workflows, and functional requirements for ServiceNow implementations;
  • Conduct requirements gathering sessions, interviews, and workshops to capture detailed use cases and user stories that align with program objectives;
  • Develop and maintain comprehensive documentation, including requirements specifications, process flow diagrams, data models, and user acceptance test (UAT) plans;
  • Serve as a liaison between stakeholders, developers, and other implementation team members to ensure requirements are clearly understood and actionable;
  • Implement and manage ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog;
  • Ensure compliance with ITIL standards and best practices in all ServiceNow processes;
  • Strong analytical and problem-solving skills, with the ability to translate complex requirements into actionable deliverables.
  • Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.
  • When you apply, you voluntarily consent to the disclosure, collection and use of you personal datafor employment/recruitment and related purpose in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE's website (https://lnkd.in/gViAphcv).
  • Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

We are seeking a Business Analyst with a strong interest in business processes and process re-We are seeking a ServiceNow Business Analyst who will play a critical role in defining and documenting requirements, working closely with stakeholders to ensure the successful delivery of a multi-product solution. The ideal candidate is a detail-oriented professional who excels at gathering and analyzing complex information, translating it into actionable requirements, and facilitating communication between technical and non-technical stakeholders.

Mandatory Skill-set

  • Bachelor's degree in Information Technology, Computer Science, or a related field;
  • 2-4 years of experience in ServiceNow business analysis and administration;
  • Strong understanding of ITIL principles and experience with ITSM tools;
  • Proficiency in ServiceNow development, including scripting, workflows, and integrations;
  • Excellent communication and interpersonal skills to work effectively with stakeholders at all levels.

Desired Skill-set

  • ServiceNow certifications such as Certified System Administrator (CSA) and Certified; Implementation Specialist (CIS);
  • ITIL V3/V4 Certification;
  • Familiar with the GEN-AI/ Now Assist.

Responsibilities

  • Collaborate with stakeholders to identify and document business needs, process workflows, and functional requirements for ServiceNow implementations;
  • Conduct requirements gathering sessions, interviews, and workshops to capture detailed use cases and user stories that align with program objectives;
  • Develop and maintain comprehensive documentation, including requirements specifications, process flow diagrams, data models, and user acceptance test (UAT) plans;
  • Serve as a liaison between stakeholders, developers, and other implementation team members to ensure requirements are clearly understood and actionable;
  • Implement and manage ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog;
  • Ensure compliance with ITIL standards and best practices in all ServiceNow processes;
  • Strong analytical and problem-solving skills, with the ability to translate complex requirements into actionable deliverables.
  • Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.
  • When you apply, you voluntarily consent to the disclosure, collection and use of you personal datafor employment/recruitment and related purpose in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE's website (https://lnkd.in/gViAphcv).
  • Confidentiality is assured, and only shortlisted candidates will be notified for interviews.