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Fraud & Dispute Analyst (Card Operations)-R
Salary undisclosed
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We are looking for a seasoned Card Operations Specialist to serve our continued expansion into the different regions globally. Fresh Graduates who are willing to take on the challenge and have a sharp acumen for problem-solving are welcome to apply! Customer Support & Expertise: Act as the card payment expert for the Customer Service team, ensuring SLAs are met for resolving escalated support tickets Investigate and resolve issues raised by Customer Service or internal teams, including card payments, applications, rewards, and other card-related usage concerns • Oversee settlement reconciliation with processors/BIN sponsors. • Support finance operations by initiating payment requests to vendors, reconciling invoices, and ensuring timely settlement of funds. • Handle dispute management, including filing and managing cases with issuers, card schemes, and fraud disputes in collaboration with risk teams