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Senior Executive, Client Management

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Title: Senior Executive, Client Management

Location:

Petaling Jaya, MY, MY

Global Business Unit: CG

Job Function: Client Management

Requisition Number: 177525

Description

Job Summary

Manage client and to ensure smooth client business integration and drive business growth of clients

General Responsibilities

  • Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
  • Review business and marketing plans in coordination with clients to achieve overall business objectives and profitability
  • Facilitate and lead business integration process for new clients to ensure smooth client integration
  • Manage and monitor profit and loss and expenditures to minimize unnecessary cost and risk
  • Explore any opportunities of new business for existing clients by working with Business Development team; manage the contract renewal process
  • Take necessary actions to resolve clients' operational issues/service complaints
  • Lead business communications and business review meetings with clients' management teams
  • Act as the main gateway between clients and DKSH to maintain business relationships and to maximize the level of client satisfaction
  • Establish and maintain a proactive network of relationships between DKSH and clients

Functional Skills And Knowledge

  • Demonstrate strong understanding of FMCG industry/business/products
  • Demonstrate strong client management and communication skills
  • Proven project management skills
  • Strong analytical background and knowledge of analysis methods
  • Demonstrate fluency in English, both written and spoken. Able to converse in Chinese is an added advantage.
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint). Proficient in Powerpoint presentation and Michrosft Excel such as Vlookup / Pivot Table is an added advantage.

Education

Bachelor’s degree in Business Administration, or an equivalent degree

Requisition Number: 177525

Job Function: Client Management
Title: Senior Executive, Client Management

Location:

Petaling Jaya, MY, MY

Global Business Unit: CG

Job Function: Client Management

Requisition Number: 177525

Description

Job Summary

Manage client and to ensure smooth client business integration and drive business growth of clients

General Responsibilities

  • Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
  • Review business and marketing plans in coordination with clients to achieve overall business objectives and profitability
  • Facilitate and lead business integration process for new clients to ensure smooth client integration
  • Manage and monitor profit and loss and expenditures to minimize unnecessary cost and risk
  • Explore any opportunities of new business for existing clients by working with Business Development team; manage the contract renewal process
  • Take necessary actions to resolve clients' operational issues/service complaints
  • Lead business communications and business review meetings with clients' management teams
  • Act as the main gateway between clients and DKSH to maintain business relationships and to maximize the level of client satisfaction
  • Establish and maintain a proactive network of relationships between DKSH and clients

Functional Skills And Knowledge

  • Demonstrate strong understanding of FMCG industry/business/products
  • Demonstrate strong client management and communication skills
  • Proven project management skills
  • Strong analytical background and knowledge of analysis methods
  • Demonstrate fluency in English, both written and spoken. Able to converse in Chinese is an added advantage.
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint). Proficient in Powerpoint presentation and Michrosft Excel such as Vlookup / Pivot Table is an added advantage.

Education

Bachelor’s degree in Business Administration, or an equivalent degree

Requisition Number: 177525

Job Function: Client Management