Junior Sales Support Assistant, Setia Alam

Job Description The Junior Sales Support Assistant will provide administrative and operational support to the Marketing Team to ensure smooth sales processes, documentation management, and customer service. This role will involve creating purchase orders (PO), delivery orders (DO), handling sales documentation, and coordinating with internal departments to facilitate efficient sales operations. Key Responsibilities 1. Sales Documentation & Order Processing • Create and process Purchase Orders (PO) and Delivery Orders (DO) accurately and timely. • Verify order details and ensure documentation aligns with customer requirements. • Maintain organized records of all sales transactions, invoices, and contracts. 2. Sales Coordination & Support • Assist the Marketing Team in preparing quotations, proposals, and related documents. • Coordinate with the logistics and warehouse team to ensure timely deliveries. • Liaise with the finance team for billing and payment follow-ups. 3. Customer Support & Communication • Handle customer inquiries and provide updates on order status. • Ensure excellent customer service by addressing client concerns and coordinating solutions. • Maintain relationships with existing clients and support follow-up on potential leads. 4. Inventory & Logistics Coordination • Work with the operations team to monitor stock availability before processing orders. • Track shipments and ensure timely delivery of materials. • Assist in resolving discrepancies or issues related to deliveries. 5. Reporting & Administrative Support • Maintain updated records in the sales database and CRM system. • Prepare reports on sales performance, order tracking, and inventory levels. • Assist in generating sales and operational reports for management review. Requirements & Skills • Diploma in Business Administration, Sales, or a related field. • 1-2 years of experience in sales support, order processing, or administrative roles. • Knowledge of sales documentation (PO, DO, invoices, contracts, quotations). • Proficiency in Microsoft Office (Excel, Word, Outlook) and sales management systems. • Strong organizational skills with attention to detail. • Excellent communication and coordination skills. • Ability to work in a fast-paced environment and manage multiple tasks.