E-Commerce Executive

Responsibilities Manage Company's websites, Shopee, Lazada, ensure its up-to-date and user friendly. Overseeing product listings, descriptions and pricing on all online platforms, ensure accurate price and compelling content. Coordinate with warehouse team to ensure adequate inventory level, stock replenish and timely order fulfilment. Research and identify industry trends, opportunities, competitor threats, and customer preferences to always maintain a competitive edge. Utilize analytics tools to track performance, user behaviour, and conversion rates for continuous improvements. Handle and resolve customer inquiries, feedback and complaints, ensure top-notch customer service. Undertake other ad hoc assignments as required. Job Description • Manage various online marketplace including Lazada and Shopee • Handle product listing, update of pricing, propose promo mechanism for all online platforms. • Assist in planning and executing all e-commerce and other digital advertising campaigns. • Assist in directing and managing content creation, traffic generation and conversation on landing pages. • To assist the management on measurement of marketing and customer related metrics such as sales, trend analysis, spending patterns, etc. • Handle customer inquiries via online chats and phone, ensuring excellent customer service and satisfaction. • Resolved payment and sales issue, collaborating with finance team to address payment discrepancies and aging –related concern. • Ensure and maintain healthy stock levels to avoid out of stock situations and late fulfilment