Customer Service Professional

The Customer Service Professional is accountable for promptly handling customer emails and phone inquiries, ensuring exceptional service levels are maintained. This role actively contributes to improving service quality across all customer interactions and aligns with our strategic focus on customer-centric delivery of products and services.

WHAT YOU WILL DO:

• Exceptional interpersonal, communication, and influencing skills, adept at effectively engaging with both internal and external stakeholders through verbal and written channels.
• Proactively identifies and seizes opportunities to enhance the customer experience continually.
• Highly organized, with a methodical and logical approach to work, prioritizing accuracy and meticulous attention to detail.
• Experienced in managing high work volumes under pressure to meet stringent deadlines, while effectively managing competing priorities.
• Demonstrates strong initiative, making proactive decisions to drive results.
• Possesses robust research abilities and applies knowledge with sound judgment.
• Collaborates effectively as a team player, showcasing flexibility and adaptability in a dynamic environment.
• Identifies and implements strategies to elevate the customer experience continually.
• Maintains a positive work ethic and fosters a constructive work environment, encouraging positivity among colleagues.
• Exhibits a professional demeanor, swiftly establishing credibility across internal and external stakeholders.

WHAT YOU MUST HAVE:

• Proficiency in spoken and written Mandarin & English or Bahasa Malaysia & English.
• SPM/Diploma/Degree in any field.
• Fresh graduates and retiree are encouraged to apply.
• Minimum 1 year of experience in a related area preferred.
• Strong verbal communication skills, telephone etiquette, and active listening skills.
• Customer-centric mind-set.
• Ability to multitask, prioritize, and manage time effectively.
• Resilient and highly adaptable to dynamic working environments.
• Capable of working closely within a team and independently with minimal supervision.

The Customer Service Professional is accountable for promptly handling customer emails and phone inquiries, ensuring exceptional service levels are maintained. This role actively contributes to improving service quality across all customer interactions and aligns with our strategic focus on customer-centric delivery of products and services.

WHAT YOU WILL DO:

• Exceptional interpersonal, communication, and influencing skills, adept at effectively engaging with both internal and external stakeholders through verbal and written channels.
• Proactively identifies and seizes opportunities to enhance the customer experience continually.
• Highly organized, with a methodical and logical approach to work, prioritizing accuracy and meticulous attention to detail.
• Experienced in managing high work volumes under pressure to meet stringent deadlines, while effectively managing competing priorities.
• Demonstrates strong initiative, making proactive decisions to drive results.
• Possesses robust research abilities and applies knowledge with sound judgment.
• Collaborates effectively as a team player, showcasing flexibility and adaptability in a dynamic environment.
• Identifies and implements strategies to elevate the customer experience continually.
• Maintains a positive work ethic and fosters a constructive work environment, encouraging positivity among colleagues.
• Exhibits a professional demeanor, swiftly establishing credibility across internal and external stakeholders.

WHAT YOU MUST HAVE:

• Proficiency in spoken and written Mandarin & English or Bahasa Malaysia & English.
• SPM/Diploma/Degree in any field.
• Fresh graduates and retiree are encouraged to apply.
• Minimum 1 year of experience in a related area preferred.
• Strong verbal communication skills, telephone etiquette, and active listening skills.
• Customer-centric mind-set.
• Ability to multitask, prioritize, and manage time effectively.
• Resilient and highly adaptable to dynamic working environments.
• Capable of working closely within a team and independently with minimal supervision.