Information Technology Support Specialist
Company Introduction:
Hong Seng Power is a leading supplier and service provider of power generation and marine equipment in the region. With a robust growth strategy and a commitment to excellence, we deliver high-quality products and services that are set out to exceed our customers' expectations.
Role Overview:
We are seeking a proactive IT Support Specialist to join our growing IT team. This role is ideal for an individual who enjoys hands-on technical work and problem-solving. You will support our IT Operations Manager/Head of IT Systems and Services by providing first-line technical assistance, helping to maintain our ERP system, supporting MSSQL database tasks, and managing IT assets. This position offers excellent opportunities for professional growth within a dynamic company.
Key Responsibilities:
1) Technical Support:
- Provide first-level technical support to internal staff for hardware, software, and network issues (both in-person and remotely).
- Troubleshoot and resolve IT-related problems in a timely manner.
2) System Maintenance:
- Assist with routine maintenance tasks including software updates, system patching, and backups.
- Support the upkeep and minor enhancements of our ERP system and MSSQL databases.
3) IT Asset Management:
- Help maintain an accurate inventory of IT assets.
- Assist with onboarding and offboarding processes to ensure that all IT requirements are met.
4) Documentation & Collaboration:
- Document technical issues, resolutions, and standard operating procedures.
- Work closely with senior IT staff on projects and daily tasks to ensure efficient IT operations.
Qualifications:
- Diploma or degree in Information Technology, Computer Science, or a related field.
- 1–3 years of experience in an IT support role or equivalent technical experience.
- Basic knowledge of Windows operating systems, networking fundamentals, and hardware troubleshooting.
- Familiarity with remote desktop tools (RDP) and basic understanding of MSSQL concepts.
- Strong problem-solving skills and effective communication abilities.
- A proactive, team-oriented mindset with a commitment to learning and growth.
Why Join Us:
At HSP, you'll be part of a dynamic and growing IT team dedicated to excellence in the power generation and marine equipment industry. This role provides a solid foundation in IT operations with ample opportunities to expand your skills and contribute to the success of our company.
Company Introduction:
Hong Seng Power is a leading supplier and service provider of power generation and marine equipment in the region. With a robust growth strategy and a commitment to excellence, we deliver high-quality products and services that are set out to exceed our customers' expectations.
Role Overview:
We are seeking a proactive IT Support Specialist to join our growing IT team. This role is ideal for an individual who enjoys hands-on technical work and problem-solving. You will support our IT Operations Manager/Head of IT Systems and Services by providing first-line technical assistance, helping to maintain our ERP system, supporting MSSQL database tasks, and managing IT assets. This position offers excellent opportunities for professional growth within a dynamic company.
Key Responsibilities:
1) Technical Support:
- Provide first-level technical support to internal staff for hardware, software, and network issues (both in-person and remotely).
- Troubleshoot and resolve IT-related problems in a timely manner.
2) System Maintenance:
- Assist with routine maintenance tasks including software updates, system patching, and backups.
- Support the upkeep and minor enhancements of our ERP system and MSSQL databases.
3) IT Asset Management:
- Help maintain an accurate inventory of IT assets.
- Assist with onboarding and offboarding processes to ensure that all IT requirements are met.
4) Documentation & Collaboration:
- Document technical issues, resolutions, and standard operating procedures.
- Work closely with senior IT staff on projects and daily tasks to ensure efficient IT operations.
Qualifications:
- Diploma or degree in Information Technology, Computer Science, or a related field.
- 1–3 years of experience in an IT support role or equivalent technical experience.
- Basic knowledge of Windows operating systems, networking fundamentals, and hardware troubleshooting.
- Familiarity with remote desktop tools (RDP) and basic understanding of MSSQL concepts.
- Strong problem-solving skills and effective communication abilities.
- A proactive, team-oriented mindset with a commitment to learning and growth.
Why Join Us:
At HSP, you'll be part of a dynamic and growing IT team dedicated to excellence in the power generation and marine equipment industry. This role provides a solid foundation in IT operations with ample opportunities to expand your skills and contribute to the success of our company.