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Cantonese Customer Service Advisor – Smart Tech
RM 3,500 - RM 3,800 / month
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- Reservation Management – Handle bookings via phone, email, or live chat, ensuring accuracy in availability, pricing, and policies.
- Customer Support – Address inquiries, complaints, booking errors, cancellations, and refunds efficiently.
- Compliance – Follow company policies, data privacy regulations, and SOPs to maintain service standards.
- Customer Support – Address inquiries, complaints, booking errors, cancellations, and refunds efficiently.
- Education – Fresh graduates welcome (minimum SPM); a bachelor’s degree is a plus.
- Experience – Customer service background preferred but not required.
- Language Proficiency – Fluent in Mandarin & Cantonese (Cantonese required); English (C1 level).
- Technical Skills – Basic computer literacy (MS Office, online tools).
- Work Location – Must be willing to relocate to George Town.
- Shift Flexibility – Rotational shifts required.
- Experience – Customer service background preferred but not required.
- Training Provided – Comprehensive onboarding and skill development.
- Language Allowance – Additional incentives for multilingual proficiency.
- Work Schedule – 5 working days, 9-hour shifts per day.
- Employment Benefits – Covered under EPF & SOCSO.
- Leave Entitlement – Enjoy annual leave & medical leave.
- Language Allowance – Additional incentives for multilingual proficiency.