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Cantonese Customer Service Advisor – Smart Tech

RM 3,500 - RM 3,800 / month

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  • Reservation Management – Handle bookings via phone, email, or live chat, ensuring accuracy in availability, pricing, and policies.
  • Customer Support – Address inquiries, complaints, booking errors, cancellations, and refunds efficiently.
  • Compliance – Follow company policies, data privacy regulations, and SOPs to maintain service standards.
  • Education – Fresh graduates welcome (minimum SPM); a bachelor’s degree is a plus.
  • Experience – Customer service background preferred but not required.
  • Language Proficiency – Fluent in Mandarin & Cantonese (Cantonese required); English (C1 level).
  • Technical Skills – Basic computer literacy (MS Office, online tools).
  • Work Location – Must be willing to relocate to George Town.
  • Shift Flexibility – Rotational shifts required.
  • Training Provided – Comprehensive onboarding and skill development.
  • Language Allowance – Additional incentives for multilingual proficiency.
  • Work Schedule – 5 working days, 9-hour shifts per day.
  • Employment Benefits – Covered under EPF & SOCSO.
  • Leave Entitlement – Enjoy annual leave & medical leave.