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At Cult Creative, we empower brands by connecting them with creators who inspire and influence. Our mission is to drive impactful, data-driven campaigns that resonate with audiences and deliver exceptional value to our clients. We are seeking a dynamic and strategic Client Success Manager to lead the charge in managing our Essentials and Basic account clients, ensuring they achieve their campaign goals while fostering long-term growth and satisfaction.
Position Overview:As a Client Success Manager at Cult Creative, you will play a pivotal role in leading the strategy and execution for Essentials and Basic account clients. You will be responsible for ensuring impactful, data-driven campaigns that align with client objectives. In this role, you will:
- Manage day-to-day client relationships, overseeing campaign execution and ensuring high client satisfaction.
- Drive retention and growth by delivering exceptional client experiences.
- Mentor and support the Client Success Executive team, guiding them to align their work with the company’s goals.
- Create and manage detailed campaign briefs for Essentials and Basic accounts, ensuring alignment with client goals, messaging, target audience, and key performance metrics.
- Collaborate with clients and the Sales team to finalize briefs and clearly define all campaign deliverables.
- Ensure all campaign briefs are executable and reflect client expectations accurately.
- Lead the onboarding process for new Essentials and Basic accounts, setting clear client expectations and ensuring a smooth transition.
- Conduct internal and external kickoff meetings to align teams on campaign objectives, timelines, and deliverables.
- Establish long-term client success through clear and comprehensive onboarding processes.
- Build and nurture relationships with Essentials and Basic account clients, becoming their trusted advisor.
- Manage day-to-day client communications and ensure client satisfaction through effective project management.
- Oversee multiple campaigns simultaneously, ensuring on-time execution and alignment with client expectations.
- Coordinate with internal teams, including creators and other departments, to ensure timely resource allocation.
- Proactively address challenges or client issues, escalating to senior leadership when necessary.
- Stay up-to-date with social media trends, platform updates, and new creators to keep campaigns innovative and relevant.
- Develop and propose new UGC strategies, leveraging emerging trends to enhance campaign value.
- Collaborate with clients to craft creative and impactful campaign ideas.
- Oversee campaign delivery to ensure alignment with client performance metrics.
- Analyze campaign data to provide actionable insights and recommendations for optimization.
- Aim for a 60%+ retention rate for Essentials and Basic accounts, driving renewals and upsells.
- Collaborate with clients to understand their evolving needs and propose strategies for continuous growth.
- Mentor and guide Client Success Executives, ensuring they execute campaigns efficiently and align with client objectives.
- Foster a collaborative and supportive team environment, driving professional growth and successful project execution.
- Bachelor’s degree in Marketing, Communications, Business, or a related field.
- Proven experience in client success, account management, or digital marketing, preferably within the social media or influencer marketing industry.
- Strong strategic thinking with the ability to translate client goals into impactful campaigns.
- Exceptional communication and relationship-building skills.
- Experience managing and mentoring a team is a plus.
- Data-driven mindset with proficiency in campaign analytics and reporting tools.
- Be part of a creative, dynamic, and innovative team.
- Opportunity to lead impactful campaigns and work with exciting clients.
- Career growth and mentorship opportunities.
- Flexible working environment (Remote/Hybrid options).
At Cult Creative, we empower brands by connecting them with creators who inspire and influence. Our mission is to drive impactful, data-driven campaigns that resonate with audiences and deliver exceptional value to our clients. We are seeking a dynamic and strategic Client Success Manager to lead the charge in managing our Essentials and Basic account clients, ensuring they achieve their campaign goals while fostering long-term growth and satisfaction.
Position Overview:As a Client Success Manager at Cult Creative, you will play a pivotal role in leading the strategy and execution for Essentials and Basic account clients. You will be responsible for ensuring impactful, data-driven campaigns that align with client objectives. In this role, you will:
- Manage day-to-day client relationships, overseeing campaign execution and ensuring high client satisfaction.
- Drive retention and growth by delivering exceptional client experiences.
- Mentor and support the Client Success Executive team, guiding them to align their work with the company’s goals.
- Create and manage detailed campaign briefs for Essentials and Basic accounts, ensuring alignment with client goals, messaging, target audience, and key performance metrics.
- Collaborate with clients and the Sales team to finalize briefs and clearly define all campaign deliverables.
- Ensure all campaign briefs are executable and reflect client expectations accurately.
- Lead the onboarding process for new Essentials and Basic accounts, setting clear client expectations and ensuring a smooth transition.
- Conduct internal and external kickoff meetings to align teams on campaign objectives, timelines, and deliverables.
- Establish long-term client success through clear and comprehensive onboarding processes.
- Build and nurture relationships with Essentials and Basic account clients, becoming their trusted advisor.
- Manage day-to-day client communications and ensure client satisfaction through effective project management.
- Oversee multiple campaigns simultaneously, ensuring on-time execution and alignment with client expectations.
- Coordinate with internal teams, including creators and other departments, to ensure timely resource allocation.
- Proactively address challenges or client issues, escalating to senior leadership when necessary.
- Stay up-to-date with social media trends, platform updates, and new creators to keep campaigns innovative and relevant.
- Develop and propose new UGC strategies, leveraging emerging trends to enhance campaign value.
- Collaborate with clients to craft creative and impactful campaign ideas.
- Oversee campaign delivery to ensure alignment with client performance metrics.
- Analyze campaign data to provide actionable insights and recommendations for optimization.
- Aim for a 60%+ retention rate for Essentials and Basic accounts, driving renewals and upsells.
- Collaborate with clients to understand their evolving needs and propose strategies for continuous growth.
- Mentor and guide Client Success Executives, ensuring they execute campaigns efficiently and align with client objectives.
- Foster a collaborative and supportive team environment, driving professional growth and successful project execution.
- Bachelor’s degree in Marketing, Communications, Business, or a related field.
- Proven experience in client success, account management, or digital marketing, preferably within the social media or influencer marketing industry.
- Strong strategic thinking with the ability to translate client goals into impactful campaigns.
- Exceptional communication and relationship-building skills.
- Experience managing and mentoring a team is a plus.
- Data-driven mindset with proficiency in campaign analytics and reporting tools.
- Be part of a creative, dynamic, and innovative team.
- Opportunity to lead impactful campaigns and work with exciting clients.
- Career growth and mentorship opportunities.
- Flexible working environment (Remote/Hybrid options).