Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Customer support agent

RM 5,500 - RM 6,000 / month
Checking job availability...
Original
Simplified

The day-to-day activities:

  • Provide 1st level investigation and timely escalations as required to respective teams to ensure proper root cause analyses, speedy resolution and customer satisfaction
  • Gather feedback from customers, observe and highlight front-line issues such as application failure, transaction issues, product enquiries and clarifications etc. and report promptly to supervisor.
  • Be a fast learner to execute new processes related to product launches, tactical campaigns, systems enhancements, process automation or channel optimization projects.
  • Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
  • Provide regular data analytics, project / issue reports to customer support team leads and Head of Customer Support, as required.

The must haves:

  • At least 2 years working experience in any service industry; experience in Customer
  • Service/Contact Centre in banking/financial industry will be good advantage.
  • Able to work on weekend and rotational shifts.
  • Excellent spoken and written English to communicate and engage customers.
  • Experience in live chat and/or digital servicing channels will be an added advantage.
  • Typing speed of at least 60 words per minute
  • Proficient with technology in general, familiar with social media platforms, digital tools and fast learner to pick up new tools needed for work.
  • Experience in Microsoft CRM, Zendesk, Livechat and digital servicing channels will be a strong added advantage
  • Proficiency in using Microsoft products such as Excel, PowerPoint, Word.
  • Customer centric and attention to detail.
  • Can thrive under minimal supervision.
  • Outstanding organisational skills with multitasking skills
  • Tertiary education must possess at least a Diploma in any relevant field.
  • Prefer Mandarin speaker

Job Type: Contract
Contract length: 12 months

Pay: RM5,500.00 - RM6,000.00 per month

Schedule:

  • Monday to Friday

Language:

  • Mandarin (Required)

Work Location: In person