Customer Data Analyst
Salary undisclosed
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ABOUT US
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.
We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
Education
A degree or equivalent experience in Computer Science, Information Technology, Statistics, or a related field.
Experience
We are seeking an individual who demonstrates dedication and commitment along with:
- A proven track record in data analysis, preferably within an information technology setting.
- Strong proficiency in SQL, Python, R, or other data analysis tools.
- Experience with data visualization tools such as Salesforce CRM Analytics, Salesforce Data cloud, Tableau, Power BI, or similar.
- Experience with anomaly detection and trend analysis, preferably using AI packages.
- Experience with Agile Tools (JIRA, Confluence, BitBucket, Github)
- Excellent analytical and problem-solving skills with a keen attention to detail.
- Strong verbal and written communication skills to effectively convey complex information.
- The ability to work independently as well as collaboratively in a team setting.
- A positive attitude and an ambitious drive to excel in a competitive environment.
Domains
Internal Systems / Commercial Solutions
Key Responsibilities
As a member of the Customer Data Enabler team within Customer Success organisation, you will:
- Analyze complex datasets to derive actionable insights and support decision-making processes.
- Develop and implement data collection systems and other strategies to optimize statistical efficiency and data quality.
- Drive best practices, processing patterns harmonization, innovation, and data qualify assurance.
- Develop reports and dashboards that effectively communicate findings to customers.
- Collaborate with cross-functional teams to determine data needs and successfully implement data-driven solutions.
- Identify trends, patterns, and anomalies in data to inform business strategies and improvements.
- Ensure data integrity and maintain up-to-date documentation of data processes.
Competency Profile
01. Takes Accountab. for Delivering Results
Decides on and pursues the best course of action to deliver results following in-depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed.
Decides on and pursues the best course of action to deliver results following in-depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed.
02. Demonstrates Operational Excellence
Sets clear standards for quality of work; adheres to / encourages a continuous improvement mindset; implements procedures, standards and policies to ensure operational success in terms of security, availability, reliability and customer satisfaction
Sets clear standards for quality of work; adheres to / encourages a continuous improvement mindset; implements procedures, standards and policies to ensure operational success in terms of security, availability, reliability and customer satisfaction
03. Expands knowledge
Continually extends specialist knowledge as a means of anticipating and preparing for changes in the business; uses a variety of methods and opportunities to learn and to exchange knowledge; encourages and facilitates development of others.
Continually extends specialist knowledge as a means of anticipating and preparing for changes in the business; uses a variety of methods and opportunities to learn and to exchange knowledge; encourages and facilitates development of others.
04. Bus Understanding and Commercial Sense
Applies understanding of how own division adds value to the business; uses knowledge of financial and business principles to deliver cost-effective solutions; adapts quickly to changes in the market, the industry and the organisation while upholding standards.
Applies understanding of how own division adds value to the business; uses knowledge of financial and business principles to deliver cost-effective solutions; adapts quickly to changes in the market, the industry and the organisation while upholding standards.
05. Builds and reinforces cust relationships
Strengthens relationships by taking every opportunity to listen and respond to customers and adapt solutions to meet their needs; demonstrates and encourages customer focus in all relationships and activities.
Strengthens relationships by taking every opportunity to listen and respond to customers and adapt solutions to meet their needs; demonstrates and encourages customer focus in all relationships and activities.
06. Leads with a team focus
Encourages effective team working within and across the department; respects diversity and recognises contributions from colleagues; coaches and leverages others to achieve goals; leads by example and through constant demonstration of SWIFT values.
Encourages effective team working within and across the department; respects diversity and recognises contributions from colleagues; coaches and leverages others to achieve goals; leads by example and through constant demonstration of SWIFT values.
07. Communicates effectively
Communicates effectively across a wide range of practical or theoretical issues ; modifies communication style to optimise understanding by others; clarifies applicable goals, objectives and business situations; acknowledges and respects other views.
Communicates effectively across a wide range of practical or theoretical issues ; modifies communication style to optimise understanding by others; clarifies applicable goals, objectives and business situations; acknowledges and respects other views.
What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.
If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.
Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.