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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Contact Support Workforce Management Manager

RM 7,000 - RM 10,000 / month
Checking job availability...
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Get to know the role:

Reporting into the Head of Contact Services/Customer Support, the Workforce Management Manager is responsible to optimise our contact center and back-end operations by ensuring optimal utilization of resources and maintaining real-time adherence to schedules. The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to thrive in a fast-paced environment.

  • Workforce Planning: Collaborate with operational teams to forecast staffing needs based on historical data, call volume trends, and business projections.
  • Scheduling: Develop and maintain efficient and effective schedules for contact center agents and back-end staff to ensure coverage meets operational requirements and service level agreements (SLAs).
  • Real-Time Monitoring: Utilize workforce management tools to monitor agent adherence to schedules, identify trends, and make real-time adjustments to optimizeresource allocation.
  • Performance Analysis: Analyze key performance metrics such as service levels average handle time, and forecast accuracy to identify areas for improvement and implement strategies to enhance operational efficiency.
  • Reporting: Generate regular reports and dashboards to track performance metrics staffing levels, and adherence to schedules. Provide insights and recommendation based on data analysis to drive informed decision-making.
  • Training and Support: Provide training and support to operational teams on workforce management tools and best practices for schedule adherence and optimization.
  • Cross-Functional Collaboration: Collaborate with stakeholders across departments,including operations, human resources, and IT, to align workforce management strategies with organizational goals and objectives.

The candidate must haves:

  • 3-5 years’ proven experience in workforce management, real-time adherence, or capacity planning within a contact center or back-end operations environment.
  • Proficiency in workforce management software along with advanced proficiency in
  • Microsoft Excel or similar data analysis tools.
  • Bachelor’s degree in a related field
  • Strong analytical skills with the ability to interpret data, identify trends, and develop actionable insights.
  • Excellent communication skills with the ability to effectively communicate complex concepts and collaborate with cross-functional teams.
  • Detail-oriented with strong organizational and time management skills to prioritize tasks and meet deadlines in a dynamic environment.
  • Ability to adapt to changing business needs and make data-driven decisions to optimize resource allocation and improve operational performance.
  • Experience with contact center technologies, telephony systems, and call routing strategies is a plus.
  • Can use own initiative with the ability to focus on the important details to deliver a high-quality professional service Proficiency in using Microsoft products such as Excel, PowerPoint, Word; and Google Suite

Job Type: Contract
Contract length: 12 months

Pay: RM7,000.00 - RM10,000.00 per month

Schedule:

  • Monday to Friday