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Technical Support - Traditional Mandarin

RM 4,000 - RM 4,500 / month

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  • As a technical supporter, you will contact customers via phone, chat, and email after making an appointment.
  • You support customers by integrating their website, their store, or their account and aid in solving technical challenges.
  • Identify content and performance potential and advise the customer on the technical integration and improvement of processes.
  • A step-by-step guide to implementing the Conversions API. Instructions for Direct Integration and Integration as a Platform
  • With diligence, you track the customers' successes through constant monitoring.

Required skills:

  • Assist customer on Web Help and Technical Frontline issues.
  • Can work on a 24/7 rotational shift
  • Able to read Mandarin traditional words
  • Able to mainly handle live chat & email and outbound call.

Job Type: Full-time

Pay: RM4,000.00 - RM4,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Education:

  • Bachelor's (Preferred)

Experience:

  • technical support: 1 year (Preferred)

Language:

  • Mandarin (Preferred)

Work Location: In person