Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...
G

Customer Service Executive

RM 3,000 - RM 6,000 / month
Checking job availability...
Original
Simplified

职责：

1. 为客户提供公平的结果，并确保服务质量。

2. 积极与内部部门分享客户反馈，以提升客户体验。

3. 及时响应通过社交媒体渠道收到的反馈。

4. 与内部团队合作，确保所有产品的售前和售后服务全面。

5. 主要处理升级服务、复杂问题和客户投诉，提供快速的解决方案、熟练的服务并保持良好的客户关系。

条件：

1. 本科及以上学历。

2. 英语和普通话流利，英语表达能力强，有2-3年的客户服务经验。

3. 在区块链行业升级团队有1-2年经验的候选人将优先考虑。

4. 有VIP或升级团队客户服务经验者优先考虑。

Responsibilities:

1. Deliver fair outcomes to our customers and ensure the quality of service is maintained.

2. Actively share customer feedback with internal departments to enhance the customer experience.

3. Respond promptly to feedback received through social media channels.

4. Collaborate with internal teams to ensure comprehensive pre- and post-service for all products.

5. Primarily handle upgrade services, complex issues, and customer complaints, providing swift resolutions, proficient service, and maintaining strong customer relationships.

Qualifications:

1. Bachelor's degree or above.

2. We are seeking candidates proficient in MANDARIN to effectively communicate with Mandarin-speaking clients.

3. Good at English expression, and have 2-3 years of customer service experience.

4. Candidates with 1-2 years of experience in escalation team within the blockchain industry will be given priority.

5. Experience in VIP or Escalation Team customer service is highly desirable.

Benefits:

1. Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).

2. Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.

3. Employee engagement, recognition, and appreciation programmes

4. Annual Leave, Sick Leave, Hospitalization Leave, Birthday Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.

5. Comprehensive insurance coverage

6. Festival gifts, birthday vouchers, etc.

7. Team Building

Job Type: Full-time

Pay: RM3,000.00 - RM6,000.00 per month

Benefits:

  • Meal allowance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Evening shift
  • Night shift
  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Experience:

  • Customer service: 2 years (Preferred)

Language:

  • Mandarin (Preferred)