G
Customer Service Trainer cum QA
RM 3,500 - RM 5,000 / month
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职责:
- 负责欢迎学员并完成破冰课程
- 负责按要求为新员工提供公司产品和软技能的现场和在线培训
- 负责按要求为现有员工提供交叉培训
- 制定培训计划、培训材料和评估
- 评估学员,找出弱点,准备个性化培训课程,定期向领导提供培训反馈
- 掌握有效的交付/培训技术和方法
- 了解教学方法、流程、学习理论和人际和群体动态,以提供培训计划,以及相关工具
- 需要培训时,能够被派往其他城市出差
- 执行上级/管理层分配的任何其他任务
资格:
- 我们正在寻找精通普通话的候选人,以便与讲普通话的客户进行有效沟通。
- 拥有酒店管理或相关学科的文凭/学位
- 至少 1 年区块链或金融行业培训师经验
- 熟练掌握 Word、Excel 和 PPT,能够高效完成报告和文档
- 积极主动、精力充沛、值得信赖
- 出色的演讲、沟通、解决问题、人际交往和时间管理技能
- 与内部和外部团队的出色沟通和演讲技巧
- 自信、积极主动、能够在压力下工作并按时完成任务和培训目标
- 能够用普通话交流将是一种优势。
Roles & Responsibilities:
- Responsible for welcoming trainees and completing icebreaking sessions
- Responsible for on-site and online trainings of company products and soft skills for new hires as required
- Responsible for providing existing employees cross trainings as required
- Create training plan, training materials and assessments
- Evaluate trainees, identify weaknesses, and prepare personalized training curriculum, provide training feedback to leader on a regular basis
- Possesses effective delivery/training techniques and methods
- Understanding of teaching methodology, processes, learning theories and inter-personal and group dynamics to deliver training program, as well as relevant tools
- Able to be dispatched to other cities for business trips when training needed
- Perform any other tasks as assigned by superior/ management
Qualification:
- We are seeking candidates proficient in MANDARIN to effectively communicate with Mandarin-speaking clients.
- Possess a Diploma/ Degree in Hospitality or any related disciplines
- Min 1 year trainer experience in blockchain or financial industry
- Working knowledge of Word, Excel and PPT to complete reporting and documentation efficiently and effectively
- Highly motivated, energetic, and reliable
- Excellent presentation, communication, problem-solving, interpersonal, and time-management skills
- Outstanding communication and speaking skills with internal and external teams
- Confident, proactive, able to work under pressure and meet deadlines and training target
- Ability to communicate in Mandarin would be an advantage.
Job Type: Full-time
Pay: RM3,500.00 - RM5,000.00 per month
Benefits:
- Meal allowance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Fixed shift
Supplemental Pay:
- Overtime pay
Experience:
- Customer Service: 1 year (Preferred)
Language:
- Mandarin (Preferred)