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Customer Service Trainer cum QA

RM 3,500 - RM 5,000 / month

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职责:

  • 负责欢迎学员并完成破冰课程
  • 负责按要求为新员工提供公司产品和软技能的现场和在线培训
  • 负责按要求为现有员工提供交叉培训
  • 制定培训计划、培训材料和评估
  • 评估学员,找出弱点,准备个性化培训课程,定期向领导提供培训反馈
  • 掌握有效的交付/培训技术和方法
  • 了解教学方法、流程、学习理论和人际和群体动态,以提供培训计划,以及相关工具
  • 需要培训时,能够被派往其他城市出差
  • 执行上级/管理层分配的任何其他任务

资格:

  • 我们正在寻找精通普通话的候选人,以便与讲普通话的客户进行有效沟通。
  • 拥有酒店管理或相关学科的文凭/学位
  • 至少 1 年区块链或金融行业培训师经验
  • 熟练掌握 Word、Excel 和 PPT,能够高效完成报告和文档
  • 积极主动、精力充沛、值得信赖
  • 出色的演讲、沟通、解决问题、人际交往和时间管理技能
  • 与内部和外部团队的出色沟通和演讲技巧
  • 自信、积极主动、能够在压力下工作并按时完成任务和培训目标
  • 能够用普通话交流将是一种优势。

Roles & Responsibilities:

  • Responsible for welcoming trainees and completing icebreaking sessions
  • Responsible for on-site and online trainings of company products and soft skills for new hires as required
  • Responsible for providing existing employees cross trainings as required
  • Create training plan, training materials and assessments
  • Evaluate trainees, identify weaknesses, and prepare personalized training curriculum, provide training feedback to leader on a regular basis
  • Possesses effective delivery/training techniques and methods
  • Understanding of teaching methodology, processes, learning theories and inter-personal and group dynamics to deliver training program, as well as relevant tools
  • Able to be dispatched to other cities for business trips when training needed
  • Perform any other tasks as assigned by superior/ management

Qualification:

  • We are seeking candidates proficient in MANDARIN to effectively communicate with Mandarin-speaking clients.
  • Possess a Diploma/ Degree in Hospitality or any related disciplines
  • Min 1 year trainer experience in blockchain or financial industry
  • Working knowledge of Word, Excel and PPT to complete reporting and documentation efficiently and effectively
  • Highly motivated, energetic, and reliable
  • Excellent presentation, communication, problem-solving, interpersonal, and time-management skills
  • Outstanding communication and speaking skills with internal and external teams
  • Confident, proactive, able to work under pressure and meet deadlines and training target
  • Ability to communicate in Mandarin would be an advantage.

Job Type: Full-time

Pay: RM3,500.00 - RM5,000.00 per month

Benefits:

  • Meal allowance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Fixed shift

Supplemental Pay:

  • Overtime pay

Experience:

  • Customer Service: 1 year (Preferred)

Language:

  • Mandarin (Preferred)