Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...
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Customer Success Specialist

RM 3,500 - RM 4,000 / month
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Responsible for supporting customer engagement and satisfaction post-sales, with a focus on program-based tasks. This role ensures smooth product onboarding, addresses customer inquiries, and builds long-term relationships with users. You will act as the main point of contact for resolving issues, driving product usage, and maintaining high customer retention within specific programs or initiatives.A key success factor in this role is a strong passion for mastering the product, its features, and its value proposition to serve customers and contribute to program success effectively.

Key Responsibilities

Customer Support & Engagement

· Assist in managing customer inquiries through various channels, including WhatsApp, email, calls, and in-app messages.

· Provide expert guidance to users, demonstrating a comprehensive understanding of the product’s features and benefits to ensure successful adoption.

· Ensure timely resolution of technical or operational issues that customers face, while maintaining a program-focused approach.

Onboarding & Activation

· Assist in onboarding new merchants and users, ensuring they are aligned with program goals and familiar with all relevant product features.

· Support the execution of onboarding programs, including training sessions or introductory classes tailored to program-specific needs.

Program-Centric Relationship Management

· Cultivate strong relationships with customers, ensuring their active engagement and success within assigned programs.

· Collect and analyze user feedback to identify program improvements and escalate critical issues to the appropriate teams.

· Advocate for the product’s value by tailoring recommendations to users' unique business needs and program goals.

Product Expertise & Advocacy

· Develop and maintain an in-depth understanding of the product, including its latest features, updates, and industry applications.

· Act as a product ambassador by effectively communicating its capabilities to both users and internal stakeholders.

· Identify opportunities to promote underutilized features and align them with users' objectives to maximize value delivery.

Reporting & Analysis

· Maintain accurate and detailed records of customer interactions and program participation.

· Generate actionable reports on customer engagement, feedback trends, and program performance to support continuous improvement efforts.

Collaboration & Team Support

· Partner with cross-functional teams, including sales, marketing, and product development, to ensure seamless program delivery and support.

· Contribute to the development of tailored training materials and resources to enhance user understanding and engagement.

Qualifications

· Mass Communication , Business Administration, Marketing, or related fields (preferred).

· Excellent and strong communication and interpersonal skills.

· Strong problem-solving abilities and a customer-first attitude.

· Tech-savvy and familiar with CRM tools and communication platforms (e.g., WhatsApp, email, or in-app messaging ) is an advantage.

Job Type: Full-time

Pay: RM3,500.00 - RM4,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Work Location: In person