Supervisor, Front Office

We are hiring Supervisor, Business Office to supervise staffs and Business Office operations which include day-to-day management of Business Office Accident and Emergency (A&E) Counter activities.

Business Office A&E Counter activities include review and finalize outpatient bills, ensuring alt charges are captured accordingly before bill finalizing, request initial and top up/final Guarantee Letter from corporate
and insurance, submit refund request of excess deposit to patients to respective person in charge.

Job responsibilities

• Daily Operations: Ensure smooth and professional operations at the Business Office A&E Counter, including staff management and workflow efficiency.
• Customer Service: Maintain high standards of customer service by reducing waiting times and ensuring proper coverage during peak hours.
• Staff Training: Train and orient new staff, conduct on-the-job training, and monitor performance.
• Patient Procedures: Oversee patient registration, admission, discharge, and refund processes, ensuring adherence to policies and protocols.
• Customer Feedback: Review and analyze feedback, implement improvements, and address complaints promptly.
• Cashier Reporting: Ensure accurate and timely submission of cashier closing reports, manage cash handling, and report variances.
• Workforce Management: Develop staff through continuous training, ensure adequate resources, promote teamwork, and recognize high performance.
• Work Environment: Maintain a clean and organized work environment and manage document storage.
• Medical Case Follow-Up: Ensure thorough follow-up on medical cases and timely completion of required reports.
• Compliance: Adhere to internal controls, guidelines, and procedures, and conduct regular briefings and meetings.

Qualification & requirement

• Minimum SPM with fair credit in English and Mathematics
• Candidate with Certificate/Diploma in Hospitality/Business Administration or equivalent is preferred
• Minimum 3-5 years working experience in Business Office related

field with experience in supervise a team

• Strong leadership and communication skills.
• Ability to manage multiple tasks and work efficiently under pressure.
• Excellent customer service skills and attention to detail.
• Knowledge of hospital administration procedures is a plus

Job Type: Full-time

Pay: RM2,800.00 - RM3,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Afternoon shift
• Day shift
• Night shift

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Cheras (Kuala Lumpur): Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person