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Customer Service Representative| Up to 4k| Freshers Welcomed| Banking Industry

RM 3,500 - RM 4,200 / month

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Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessary Sign up customers for I-Banking Route calls through IVR where applicable Maintain contact records to reflect current information Requests and complaints Turn around Promote cross sell of all banking products Maintain accuracy of information given to customers Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter. Ensure all sales pitches are made without any mis-selling

Job Types: Permanent, Fresh graduate

Pay: RM3,500.00 - RM4,200.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday
  • Rotational shift

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Application Question(s):

  • Age

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • Mandarin (Preferred)

Work Location: In person