Customer Service (Puncak Alam)
Salary undisclosed
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Job description
- Provide service for express customers and solve user problems through call / chat / line / WhatsApp / email and other service counseling.
- Familiar with the company's service process and standards (express pick-up, distribution, and other services). Know about customers' needs and provide customers with accurate answers according to customers' needs.
- Respond to customers' questions accurately, concisely, efficiently, and friendly.
- Establish a professional, efficient, responsible, and trustworthy company image in the customer group with considerate, thoughtful, and efficient service.
- Regularly record the solved and unsolved difficult problems, share them with colleagues and superiors, and explore better solutions.
Benefit:
- Annual Leave, Sick leave
- Public Holiday
- EPF SOSCO & EIS
- Allowance
Working hours
- 6 days working shift
Requirements
- Mandarin speaker (must)
- 1-2 years experienced in Customer Service
Job Types: Full-time, Fresh graduate
Benefits:
- Health insurance
- Maternity leave
Job description
- Provide service for express customers and solve user problems through call / chat / line / WhatsApp / email and other service counseling.
- Familiar with the company's service process and standards (express pick-up, distribution, and other services). Know about customers' needs and provide customers with accurate answers according to customers' needs.
- Respond to customers' questions accurately, concisely, efficiently, and friendly.
- Establish a professional, efficient, responsible, and trustworthy company image in the customer group with considerate, thoughtful, and efficient service.
- Regularly record the solved and unsolved difficult problems, share them with colleagues and superiors, and explore better solutions.
Benefit:
- Annual Leave, Sick leave
- Public Holiday
- EPF SOSCO & EIS
- Allowance
Working hours
- 6 days working shift
Requirements
- Mandarin speaker (must)
- 1-2 years experienced in Customer Service
Job Types: Full-time, Fresh graduate
Benefits:
- Health insurance
- Maternity leave