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Customer Service (Puncak Alam)

Salary undisclosed

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Job description
  • Provide service for express customers and solve user problems through call / chat / line / WhatsApp / email and other service counseling.
  • Familiar with the company's service process and standards (express pick-up, distribution, and other services). Know about customers' needs and provide customers with accurate answers according to customers' needs.
  • Respond to customers' questions accurately, concisely, efficiently, and friendly.
  • Establish a professional, efficient, responsible, and trustworthy company image in the customer group with considerate, thoughtful, and efficient service.
  • Regularly record the solved and unsolved difficult problems, share them with colleagues and superiors, and explore better solutions.

Benefit:

  • Annual Leave, Sick leave
  • Public Holiday
  • EPF SOSCO & EIS
  • Allowance

Working hours

  • 6 days working shift

Requirements

  • Mandarin speaker (must)
  • 1-2 years experienced in Customer Service

Job Types: Full-time, Fresh graduate

Benefits:

  • Health insurance
  • Maternity leave
Job description
  • Provide service for express customers and solve user problems through call / chat / line / WhatsApp / email and other service counseling.
  • Familiar with the company's service process and standards (express pick-up, distribution, and other services). Know about customers' needs and provide customers with accurate answers according to customers' needs.
  • Respond to customers' questions accurately, concisely, efficiently, and friendly.
  • Establish a professional, efficient, responsible, and trustworthy company image in the customer group with considerate, thoughtful, and efficient service.
  • Regularly record the solved and unsolved difficult problems, share them with colleagues and superiors, and explore better solutions.

Benefit:

  • Annual Leave, Sick leave
  • Public Holiday
  • EPF SOSCO & EIS
  • Allowance

Working hours

  • 6 days working shift

Requirements

  • Mandarin speaker (must)
  • 1-2 years experienced in Customer Service

Job Types: Full-time, Fresh graduate

Benefits:

  • Health insurance
  • Maternity leave