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Japanese Technical Troubleshooting Agent - Bilingual Support

Salary undisclosed

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Responsibilities:

  • Provides response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
  • Maintains response and resolution speed as defined by service level agreement Keeps high customer satisfaction scores and follow quality standards
  • Uses existing knowledge base to provide a customer facing root cause assessment.
  • Provides customer facing bug progress summary using available tools and Handle escalations raised by customers and partners.
  • Handle consults from the lower tier to assist in case resolution.

  • Can read and write in Japanese (preferably fluent, certification is a plus)
  • Fresh grad welcome preferably with GWS skill and experience
  • Work experience in customer support non-vice is a plus
  • Platforms - Open to learning and will be trained in Google Workspace.
  • Google workspace knowledge or certification is a plus