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Jobs or company...
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Business Development Manager - Global Payments & Retail

RM 10,000 - RM 10,000 / month
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Reporting to the Regional Business Development and Partnerships Manager APAC, this role is based in Malaysia and focuses on promoting our multi-currency and gateway solutions to hotel groups, in collaboration with our local banking partners. A strong understanding of Malaysia's payments and retail ecosystem is essential. You will actively pursue new partnerships through cold outreach and by leveraging existing opportunities, adopting a target-driven approach. While primarily focused on business development, this role also involves working with our acquiring partner to market and sell our hotel and retail gateway solutions to merchants, contributing to Company's growth and revenue in Malaysia.

Key Responsibilities

[80%] Business Development

  • Conduct business development activities in Malaysia, leveraging our local banking partner to sell our hotel and retail gateway solutions to hotel properties and groups.
  • Manage the full sales lifecycle for each hotel, from pitching and signing merchants to onboarding and maintaining ongoing relationships.
  • Coordinate and oversee hotel integration projects by collaborating closely with internal teams (development, QA, support) and external parties (banking partner and hotel IT teams) to ensure alignment on project objectives and timelines.
  • Build and nurture relationships with tier-one hotel groups (e.g., Marriott, Accor, Hyatt, IHG) and maintain comprehensive annual account plans and pipeline.

[10%] Hotel Function & Support

  • Work directly with hotel finance and IT teams to drive adoption of Global Blue’s integrated solutions and manage issue resolution.

[10%] DCC Training & Monitoring

  • Conduct periodic DCC training to increase uptake and opt-in rates among merchants.
  • Provide regular and timely performance reports along with strategic insights to the regional sales head.

Additional Responsibilities:

  • Coordinate internal communications for service rollouts, taking market-specific factors such as regulations and competition into account.
  • Optimize revenue through cross-selling and upselling opportunities.
  • Strengthen relationships between external and internal parties to streamline issue resolution.

Qualifications and Education Requirements

At our Global Payments & Retail Company, we set clear expectations for mutual success, emphasizing both role responsibilities and cultural alignment. Please carefully consider the following before expressing interest:

  • Strong academic background, such as a degree in Business, Economics, Engineering, Computer Science, or a related field.
  • 3-5+ years of B2B business development experience, particularly with a multi-region focus in the banking/payments industry.
  • Established network with PSPs, acquirers, banks, tier-one merchants (notable hotel groups and retail brands), and marketplaces within Malaysia's finance and hospitality sectors.
  • Expertise in payments (DCC/MCP) and knowledge of the hospitality market is essential.
  • Willingness to travel domestically as required
  • Proven success in negotiating with C-level executives, building credibility across all organizational levels, and expanding sales within complex enterprise clients.
  • Ability to balance strategic planning with hands-on execution, working autonomously, demonstrating an entrepreneurial mindset, proactive problem-solving, high energy, and exceptional organizational skills to manage priorities under pressure.
  • Experience thriving in a fast-paced, global, and geographically diverse environment.
  • Strong analytical skills with a data-driven approach.
  • Excellent English communication skills, both verbal and written.

These qualities are crucial for fitting into our culture and aligning with our ambitious internal growth objectives.

Job Type: Full-time

Pay: Up to RM10,000.00 per month

Benefits:

  • Additional leave
  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Fixed shift
  • Monday to Friday

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Education:

  • Bachelor's (Required)

Experience:

  • B2B Business Development: 1 year (Required)

Work Location: In person