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  1. Go to Settings.
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Jobs or company...
J

Customer Service- Team Lead (Native and Non-Native Japanese)-Kuala Lumpur Sentral and Cyberjaya

RM 10,000 - RM 12,000 / month
Checking job availability...
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*Vacancy: Non - Native Japanese Team Lead – Customer Service*

(JLPT N1/N2 Certificate holder)

Location: Cyberjaya & Kuala Lumpur Sentral, Malaysia.

Salary: RM 10,000 + KPI + Shift allowance

Permanent Job

Language: Japanese and English

Work Hour: Rotational Shift

*Roles & Responsibilities: –*

  • Managing a team of 20 to 25 FTE
  • Client/Customer/People Management
  • Drive Performance in the team to meet targets
  • Manage the daily team activities and ensure the daily operations run smoothly.
  • Drive Team adherence and manage monthly scheduling.
  • Handling Escalations
  • Manage key business metrics like SLA's and CSAT
  • Run reports & conduct a thorough analysis of SLA misses.
  • Drive Continuous Improvement in the team along with metrics improvement
  • Generate dashboard and scorecards for the Team for review.
  • Performance management and appraisals for the entire Team.
  • Weekly Reviews to the Management on key deliverables.
  • One-One with the team and scheduled Monthly Team meetings.
  • Feedback and Coaching
  • Knowledge management for the team and quality control
  • Apply performance management strategies - action plans, BQ planning
  • Responsible for people/employee career development

*Generic & Behavioral Skills:–*

  • Excellent verbal and written communication skills.
  • Should be willing to work in shifts along with the team in customer business time.
  • Overall should be a good team player with willingness to learn and drive to achieve.
  • Practice and focused on Metrics.
  • Good Excel skills and Reporting knowledge
  • Should be able to drive Continuous Improvement in process.
  • Compliance - 100% IT-Sec and on time and accurate ILC clocking in last 6 months
  • Awareness on SLA/SLO Metrics and should be flexible for 24*7 shifts.

*NOTE: The paperwork and relocation expenses will be handled by the company*

*Vacancy: Native Japanese Team Lead – Customer Service*

Location: Kuala Lumpur Sentral, Malaysia.

Salary: RM 12,000 + KPI + Shift allowance

Permanent Job

Language: Japanese and English

Work Hour: Rotational Shift

*Roles & Responsibilities: –*

  • Managing a team of 20 to 25 FTE
  • Client/Customer/People Management
  • Drive Performance in the team to meet targets
  • Manage the daily team activities and ensure the daily operations run smoothly.
  • Drive Team adherence and manage monthly scheduling.
  • Handling Escalations
  • Manage key business metrics like SLA's and CSAT
  • Run reports & conduct a thorough analysis of SLA misses.
  • Drive Continuous Improvement in the team along with metrics improvement
  • Generate dashboard and scorecards for the Team for review.
  • Performance management and appraisals for the entire Team.
  • Weekly Reviews to the Management on key deliverables.
  • One-One with the team and scheduled Monthly Team meetings.
  • Feedback and Coaching
  • Knowledge management for the team and quality control
  • Apply performance management strategies - action plans, BQ planning
  • Responsible for people/employee career development

*Generic & Behavioral Skills:–*

  • Excellent verbal and written communication skills.
  • Should be willing to work in shifts along with the team in customer business time.
  • Overall should be a good team player with willingness to learn and drive to achieve.
  • Practice and focused on Metrics.
  • Good Excel skills and Reporting knowledge
  • Should be able to drive Continuous Improvement in process.
  • Compliance - 100% IT-Sec and on time and accurate ILC clocking in last 6 months
  • Awareness on SLA/SLO Metrics and should be flexible for 24*7 shifts.

*NOTE: The paperwork and relocation expenses will be handled by the company*

Job Type: Full-time

Pay: RM10,000.00 - RM12,000.00 per month

Schedule:

  • Rotational shift

Work Location: In person