Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Asst. Manager/Manager - CC Investigation & Dispute Resolution

Salary undisclosed
Checking job availability...
Original
Simplified

Main purpose of the job:

Responsible in resolving customer's dispute, handling Ombudsman Financial Service (OFS) cases due to appeal by customer and ensure timely reporting to BNM & cards brands.

Job Description:

  • Ensure proper documentations are in order to support the disputed transactions.
  • Perform retrieval request of the CCTV (if any) & conversation for investigations.
  • Timely retrieval of key information for desk investigation.
  • Timely reporting of the fraudulent transactions to MasterCard SAFE, Visa Fraud Reporting (FRS), and Bank Negara Malaysia (BNM).
  • Preparation of documents for Ombudsmen for Financial Service (OFS) cases.
  • To maximize recoveries for all disputed cases via chargeback, compliance and customer challenge process.
  • To prepare all the reported fraud cases for write-off.
  • To resolve disputes and customer’s complaint within the stipulated TAT.
  • To verify transactions with cardholder for post-verification on uncountable cases.
  • To contact cardholder and initiate card blocking and replacement for Card Compromised Accounts.
  • To conduct periodic review on process flow and update the operation manual (where necessary).
  • Process reengineering/automation to reduce redundancy whilst improving productivity and efficiency.
  • To maintain proper records and audit trails for all work related matters, sources documents, manuals and intellectual assets of the Company, in not to place the Company in any compromising situation.
  • To ensure operational processes are in compliant with the card brands & regulatory guidelines.
  • To carry out any other duties as assigned and directed by the Management.