Customer Support Sales Representative

We are seeking a knowledgeable and passionate individual to join our team as a Customer Service Representative with a focus on sales. The ideal candidate will have a strong understanding of leading social media products and community standards, along with excellent interpersonal, verbal, and written communication skills. Empathy and a customer-centric approach are essential. Key Responsibilities: Customer Support:  Provide support through various channels, including online chat, emails, instant messaging, and phone calls.  Act as a point of contact to provide consultative support on advertisers' and agencies’ accounts.  Troubleshoot and resolve complex cases, ensuring high levels of customer satisfaction.  Ensure clients receive the highest level of sales and operational customer service. Advertiser Engagement:  Research and compile advertiser requirements, provide guidance on best practices, and apply technology and product knowledge to address business needs.  Drive product adoption and educate clients from basics to best practices.  Drive advertiser communications and technical issue resolution by providing guidance and optimization suggestions through inbound and outbound calls. Sales and Revenue Generation:  Promote advertising opportunities on TikTok products based on process and procedure.  Execute structured multi-channel outreach (call, email, instant messaging) with approximately 80+ interactions daily.  Target predefined lists of clients or company-sourced prospects, including decision influencers and limited business decision-makers.  Deliver client-defined messaging for consistent and repeatable execution. Focus on single offerings specific to the target audience.  Identify high-value opportunities and encourage advertisers to increase investment in advertising using the client’s platforms. Operational Excellence:  Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes and tools.  Liaise with cross-functional teams on structuring and executing operational and strategic services and programs.  Analyze the performance of priority accounts and create optimization actions, including account up-selling, creative tips, and bidding/budget/targeting recommendations. Qualifications:  Strong background or interest in the customer service industry with exposure to cross-selling, inside sales, retention, or marketing.  Strong understanding of social media platforms and features. Past experiences with social media organizations are a plus.  Must be IT savvy and familiar with Microsoft and Google tools and applications.  Language proficiency in English (default) and targeted language must as per below. Core Competencies:  Attention to Detail: Ability to quickly identify problems and provide solutions or escalate as needed, balancing customer satisfaction with service standards.  Customer-Centric: Maintain a positive and professional attitude towards customers, with sensitivity to their emotions.  Quality Focus: Initiate activities to enhance service quality and promote customer satisfaction, adhering to set qualitative and quantitative performance indicators.  Communication Skills: Strong written and verbal communication skills, using professional business language in English and targeted languages as per below. Sales Skills:  Consistently execute core messaging strategy, navigate to decision makers, and establish clear next steps.  Industry Knowledge: Solid understanding of the target industry, able to deliver provided messaging on client solutions Work Location: Plaza 33 PJ Note: Mandatory Native Language (Read/Write/Speak): Thai/Indonesian/Vietnamese/Japanese/Tagalog/Marathi Note: Please ping to my WhatsApp 0149221824 (Sarab) for instant reply if your match to the above one of the language as native criteria.