Internship For (IT Operations/ Noc)
- Internship, onsite
- Nevigate Global Network Sdn Bhd
- Kuala Lumpur, Malaysia
Salary undisclosed
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Job Responsibility
Job Requirements
- Compile reference documentation for internal teams during handover;
- Perform fault analysis, classification, and troubleshooting of incidents through the support portal;
- Provide network circuits traffic monitoring and updates;
- Follow up closely with providers on faulty circuits and ensure issues are resolved as per the agreed Service Level Agreement (SLA);
- Liaise with customers to provide updates as per the agreed SLA;
- Manage and resolve all Level and Level 2 Technical Escalation involving Nevigate Links, CPE, and VPNs;
- To escalate up to Nevigate Level 3 and/or management, if issues are not resolved or encountered prolonged delay to resolution.
- Perform customization of daily, weekly, and monthly reports.
- Perform shift work
- Other ad-hoc tasks related to network management and technical provisioning delivery;
- Provide onsite support if required
Job Requirements
- Candidate must possess at least BachelorĂ¢s Degree / Post Graduate Diploma / Professional Degree in Engineering (IT / Telecommunication) or equivalent.
- No working experience required
- Preferable specialized in network/cloud technologies/ Programming in Python, JAVA, C++ for AI/ML application.
- Interest in Internet services and project management.
- Good verbal and interpersonal communications skills. English proficiency is a must.
- Good to have- Mandarin proficiency
- Excellent collaborative skills to work effectively with team throughout organization and committed throughout the six (6) months internship.
- Perform task given by Superior
- Monthly incentive
- Training provided
Job Responsibility
Job Requirements
- Compile reference documentation for internal teams during handover;
- Perform fault analysis, classification, and troubleshooting of incidents through the support portal;
- Provide network circuits traffic monitoring and updates;
- Follow up closely with providers on faulty circuits and ensure issues are resolved as per the agreed Service Level Agreement (SLA);
- Liaise with customers to provide updates as per the agreed SLA;
- Manage and resolve all Level and Level 2 Technical Escalation involving Nevigate Links, CPE, and VPNs;
- To escalate up to Nevigate Level 3 and/or management, if issues are not resolved or encountered prolonged delay to resolution.
- Perform customization of daily, weekly, and monthly reports.
- Perform shift work
- Other ad-hoc tasks related to network management and technical provisioning delivery;
- Provide onsite support if required
Job Requirements
- Candidate must possess at least BachelorĂ¢s Degree / Post Graduate Diploma / Professional Degree in Engineering (IT / Telecommunication) or equivalent.
- No working experience required
- Preferable specialized in network/cloud technologies/ Programming in Python, JAVA, C++ for AI/ML application.
- Interest in Internet services and project management.
- Good verbal and interpersonal communications skills. English proficiency is a must.
- Good to have- Mandarin proficiency
- Excellent collaborative skills to work effectively with team throughout organization and committed throughout the six (6) months internship.
- Perform task given by Superior
- Monthly incentive
- Training provided