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Internship For (IT Operations/ Noc)

Salary undisclosed

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Job Responsibility

  • Compile reference documentation for internal teams during handover;
  • Perform fault analysis, classification, and troubleshooting of incidents through the support portal;
  • Provide network circuits traffic monitoring and updates;
  • Follow up closely with providers on faulty circuits and ensure issues are resolved as per the agreed Service Level Agreement (SLA);
  • Liaise with customers to provide updates as per the agreed SLA;
  • Manage and resolve all Level and Level 2 Technical Escalation involving Nevigate Links, CPE, and VPNs;
  • To escalate up to Nevigate Level 3 and/or management, if issues are not resolved or encountered prolonged delay to resolution.
  • Perform customization of daily, weekly, and monthly reports.
  • Perform shift work
  • Other ad-hoc tasks related to network management and technical provisioning delivery;
  • Provide onsite support if required

Requirements

Job Requirements

  • Candidate must possess at least BachelorĂ¢s Degree / Post Graduate Diploma / Professional Degree in Engineering (IT / Telecommunication) or equivalent.
  • No working experience required
  • Preferable specialized in network/cloud technologies/ Programming in Python, JAVA, C++ for AI/ML application.
  • Interest in Internet services and project management.
  • Good verbal and interpersonal communications skills. English proficiency is a must.
  • Good to have- Mandarin proficiency
  • Excellent collaborative skills to work effectively with team throughout organization and committed throughout the six (6) months internship.
  • Perform task given by Superior

Job Benefits

  • Monthly incentive
  • Training provided
Job Responsibility

  • Compile reference documentation for internal teams during handover;
  • Perform fault analysis, classification, and troubleshooting of incidents through the support portal;
  • Provide network circuits traffic monitoring and updates;
  • Follow up closely with providers on faulty circuits and ensure issues are resolved as per the agreed Service Level Agreement (SLA);
  • Liaise with customers to provide updates as per the agreed SLA;
  • Manage and resolve all Level and Level 2 Technical Escalation involving Nevigate Links, CPE, and VPNs;
  • To escalate up to Nevigate Level 3 and/or management, if issues are not resolved or encountered prolonged delay to resolution.
  • Perform customization of daily, weekly, and monthly reports.
  • Perform shift work
  • Other ad-hoc tasks related to network management and technical provisioning delivery;
  • Provide onsite support if required

Requirements

Job Requirements

  • Candidate must possess at least BachelorĂ¢s Degree / Post Graduate Diploma / Professional Degree in Engineering (IT / Telecommunication) or equivalent.
  • No working experience required
  • Preferable specialized in network/cloud technologies/ Programming in Python, JAVA, C++ for AI/ML application.
  • Interest in Internet services and project management.
  • Good verbal and interpersonal communications skills. English proficiency is a must.
  • Good to have- Mandarin proficiency
  • Excellent collaborative skills to work effectively with team throughout organization and committed throughout the six (6) months internship.
  • Perform task given by Superior

Job Benefits

  • Monthly incentive
  • Training provided