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Customer Service
RM 2,300 - RM 3,000 / month
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- Entering billing, invoices, and schedule
- Provide first level support to all phone/ email enquiries whilest meeting service level and SOP standard.
- Identify Customer’s needs, clarify enquiries/ complaints and resolve them in a prompt and professional manner.
- Coordinate with Internal Departments and escalate the unresolved issues to the second level support tem and esure all cases are followed through to closure.
- Engage and going extra mile to satisfy customer’s needs to build customer loyalty.
- Maintain records of all conversations in the call center database in a comprehensive manner for use of analysis and reporting.
- Follow communication procedures, guidelines and policies.
- Minimum two year of relevant experience in customer service environment.
- Possess minimum Diploma or above
- Must be comfortable with high volume of transaction
- Customer service Oriented
- Proven track record for improving process efficiencies and solving problems.
- Excellent communication in both written and verbal
- Excellent internal personal skills to connect with customer
- Excellent analytical, problem solving skills and multi tasking ability
- Fluency in Bahasa Malaysia and English
- Annual Leave
- Medical and Hospitalisation Leave
- EPF & SOCSO