Manager / Assistant Manager, Service Management

We are seeking a highly analytical and technically skilled Service Management Manager or Assistant Manager to oversee and deliver performance reporting to stakeholders and supporting adoption of Service Management Practices in a cross functional environment to achieve customer and operational excellence.

Roles and Responsibilities:

Service Performance Monitoring & Analytics

• Perform ETL (Extract, Transform, Load) operations to structure data for reporting and insights.
• Develop, maintain, and enhance Power BI dashboards to track service performance, efficiency, and issue trends.
• Monitor and analyse service performance metrics and KPIs to ensure service delivery
• Proactively detect service anomalies, performance gaps, and opportunities for improvement.
• Support operational teams in root cause analysis (RCA) and continuous improvement activities.

Service Management Practices & Reporting

• Support in service management practices development and deployment.
• Prepare and deliver accurate, data-driven reports and presentations to stakeholders, leadership, and clients.
• Facilitate regular meetings with internal stakeholders to discuss performance insights and improvement plans.

Continuous Improvement & Service Innovation

• Demonstrate enthusiasm in new technology exploration, experimenting with, and deploying new tools that supporting simplification of ways of working within service management and operations.
• Stay curious and proactive in researching emerging trends, testing innovative solutions, and identifying opportunities to improve workflows through technology-driven enhancements.
• Drive process improvement initiatives to simplify workflows and enhance end-user experience.
• Collaborate with stakeholders to optimize resource utilization and service delivery.

Stakeholder Engagement & Communication

• Effectively communicate complex data insights and service performance trends in a clear, actionable manner.
• Deliver engaging presentations and reports to drive informed decision-making at leadership levels.

• Proficiency in Power BI (dashboard development, DAX, data modelling).
• Strong understanding of ITIL / service management equivalent frameworks.
• Familiarity with automation and digitalization tools to improve service efficiency.
• Knowledge of workflow automation or AI-powered service tools is a plus.
• Strong problem-solving and analytical mindset.
• Ability to identify patterns and trends in service data to improve operations.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to collaborate effectively with cross-functional teams and leadership.
• Passion for continuous learning, innovation, and technical exploration.
• Ability to thrive under pressure, staying agile and adaptable in dynamic and fast pace changing environments while maintaining resilience.
• 5 – 7 years of work experience
• Experience in Shared Services or Business Process Outsourcing environment.
• ITIL Foundation certification or equivalent knowledge is an advantage.
• Exposure to data analytics, automation, and digitalization projects.

ABOUT US

GoGlobal is the leading professional services company to guide, establish and manage global operations with compliance and confidence. We bring the human touch to entering new markets and consolidating vendors through a single point of management. With a presence in over 140 countries on six continents and growing, we make running a global business easy.

Business & Corporate Services provided:

• Entity Solutions: Entity establishment, Corporate secretarial & directorship services, Domicile services, Dormancy/Liquidation
• HR Solutions: Global recruitment, Employer of Record (EOR), Agent of Record (AOR), Global benefits, Global payroll, International HR Consulting
• Finance Solutions: Accounting & Tax

For more information, please visit

OVERVIEW

We Measure Success by Results, Not Hours Worked

No timesheets.

At GoGlobal, we give you the autonomy to make decisions that create real impact. We prioritize results over hours worked, focusing on quality of outcomes rather than tracking time.

As a privately owned company, we are free from the pressures of venture capital or private equity investors demanding exponential growth in unreasonable time frames.
Sometimes, things just take time to do well. In our business, delivering great results is a process - and we're committed to doing it right.

We are not for sale. We believe that financial success is a natural outcome of our work, not the primary goal. Unlike many investors who view money as a goal, our focus is on long-term growth and sustainable success.

We are a global team, built for those who want to go further. Here's what your career at GoGlobal looks like:

• A company small enough for your voice to be heard meaningfully, yet large enough to make a global impact
• Collaborating with a diverse, global and supportive team
• Built for the long-haul - no VC or PE pressure, just a focus on sustainable growth

WHY WE ARE DIFFERENT

We Make Growing Your Career Possible

• We operate with the benefits of a partnership without the complexities of a partnership. Our hybrid partnership-corporate model offers all employees the opportunity to become a partner, while maintaining a streamlined corporate structure so that decisions are made quickly.
• We do not offer equity plans. As we are not for sale and are not chasing an exit, "stock options" hold little value in our business model. Instead, we provide opportunities for outstanding employees to make partner and share in the profits. We believe it’s better to build lasting value than to chase a one-time payout.
• We prioritize organic and sustainable growth. Expanding operations quickly by way of mergers and acquisitions might seem appealing, but the reality is integrating diverse cultures can be challenging. We're proud of our own culture and prefer to grow it our way.
• We're global. We offer career opportunities across the world-whether it's new job roles or international locations.
• English is our official language, but for many, it's our second language. We embrace this and find it rewarding communicating with colleagues from all over the world.
• We are not a family. We operate more like a high-performing sports team where each individual's contribution is crucial to our collective success.
• We keep things simple and collaborative. Our structure makes it easy for teams to work together across borders so we can serve our clients with global needs more effectively. Unlike big, siloed companies, we work seamlessly to handle international deals without the headaches of territorial ownership.
• We believe in transparency and trust. Every month, we share our financials with the team so everyone knows where we stand and what's coming next. It's all about open communication, building trust and empowering every individual to be part of our journey. We don't tell you what to think - we provide the information you need to make your own informed decisions.
• We believe flexibility drives success. Our company is built on trust, and that’s why we embrace fully remote work, and hybrid options in some countries. Forget rigid office routines - it’s old school! This flexibility fuels productivity, strengthens our workforce, and ensures we remain agile in a fast-changing world.

Ready to take the next step in your career with us? Apply now!

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