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IT Help Desk Support

Salary undisclosed

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Job Info & Requirements:

  • Contract/Full time
  • Female ONLY
  • Min. certificate in IT or Administration
  • Work experience in an IT environment supporting desktops, laptops, peripherals, and printers
  • Work experience in a service/help desk setting.
  • Proficient applying tablet, desktop, Server Operating Systems, and all Microsoft applications.
  • Possession of advanced knowledge of Wireless technologies and LAN.
  • Possession of advanced knowledge of all Laptop hardware and Desktop types
  • Strong ability to effectively manage multiple tasks simultaneously
  • Strong ability to work under pressure and deliver top performance
  • Strong listening skills to fully understand what an end user’s needs and/or requests are
  • Exceptional ability to work optimally in a fast-paced environment.

Job Description :

  • Ensure immediate and total restoration of services for all systems and services by promptly responding to users’ requests (including remote users) when they have an IT related problem – proactively recognize the problem and implement needed solutions.
  • Ensure targets are achieved in accordance with tight key performance indicators by identifying and escalating issues that need immediate attention
  • Frequently check the ticketing system for incoming service desk requests; vet requests thoroughly, then evaluate and route them.
  • Develop and maintain documentation for technology and business processes for end user support