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IT Help Desk Support
Salary undisclosed
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Job Info & Requirements:
- Contract/Full time
- Female ONLY
- Min. certificate in IT or Administration
- Work experience in an IT environment supporting desktops, laptops, peripherals, and printers
- Work experience in a service/help desk setting.
- Proficient applying tablet, desktop, Server Operating Systems, and all Microsoft applications.
- Possession of advanced knowledge of Wireless technologies and LAN.
- Possession of advanced knowledge of all Laptop hardware and Desktop types
- Strong ability to effectively manage multiple tasks simultaneously
- Strong ability to work under pressure and deliver top performance
- Strong listening skills to fully understand what an end user’s needs and/or requests are
- Exceptional ability to work optimally in a fast-paced environment.
Job Description :
- Ensure immediate and total restoration of services for all systems and services by promptly responding to users’ requests (including remote users) when they have an IT related problem – proactively recognize the problem and implement needed solutions.
- Ensure targets are achieved in accordance with tight key performance indicators by identifying and escalating issues that need immediate attention
- Frequently check the ticketing system for incoming service desk requests; vet requests thoroughly, then evaluate and route them.
- Develop and maintain documentation for technology and business processes for end user support