Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Customer Support Specialist ( KL Area)

  • Full Time, onsite
  • Asia Recruit Management Sdn Bhd
  • Kuala Lumpur Kuala Lumpur, Malaysia
Salary undisclosed
Checking job availability...
Original
Simplified

Job Title: Solar Customer Success Associate
* Contract Duration: 3+3 months
* Salary Range : RM2500 – RM3000
* Location: Kuala Lumpur
* Working day and time : Mon- Fri (9am-6pm)
* Join date: ASAP

Job Responsibilities:

1. Customer Journey Assessment
* Assist in the assessment of customer journey stages, including registration, sign-up, site survey, installation, and post-installation support, to identify areas for improvement.
* Gather customer feedback through surveys and interactions to understand their experiences in their solar journey.
* Assist in analyzing customer feedback and Net Promoter Score (NPS) data to identify opportunities for enhancing customer satisfaction.


2. Collaboration and Process Improvement
* Work with sales, installation, and customer support teams to gather input on current processes and customer experiences.
* Join meetings with relevant teams to discuss potential process improvements and share observations from customer feedback.
* Assist to create plans for implementing changes based on discussions to enhance customer satisfaction and operational efficiency.
* Track progress of implemented changes and gather feedback on their effectiveness.

3.Performance Monitoring and Operations
* Monitor day to day customers' solar system performance to ensure it is functioning optimally and escalate any issues to senior team members promptly.
* Assist in maintaining communication with customers regarding their system performance and any actions taken to address issues.
* Perform other duties as assigned by the solar team to support overall customer journey operations.

Requirements:

Problem Solving Mindset: Likes to identify issues and develop solutions.
Proficient in Excel : Comfortable using excel for analysis, reporting and tracking feedback.
Attention to Detail: Meticulous, ensuring accuracy when handling detailed work and data.
Strong Communication Skills: Good English verbal and written communication skills.
Team Player: Contributes positively to group discussions and initiatives.

Education Qualification: Preferably Degree holder.