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Merchant Fraud KYC - (up to RM2600) - Based in KL Eco City #EEP45#

RM 2,600 - RM 2,600 / month

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KYC Responsibilities:

  • Review daily coins checks flags
  • Review basic off-us merchant transaction checks (non-stolen financial / scam cases)
  • Attend user appeal by sending out the 1st email and provide a brief summary of the case in the
    internal note.
  • Perform KYC screening review for product applications aligned with established SOP and guidelines.
  • Handle customer escalations by responding to KYC-related inquiries and issues accurately and timely.

AML Responsibilities:

  • Conduct name screening reviews for customers in accordance with AML regulations prior to onboarding for our products, following established SOP and guidelines.

Job Requirements:

  • Experience in data entry or customer service roles.
  • Proficiency in using KYC and fraud detection software/tools.
  • Excellent attention to detail and ability to work under pressure.
  • Strong communication and reporting skills.
  • Good logic skills in the transaction view.
  • Responsibility for the assigned task, able to perform the task based on the set SOP
  • Ensure action taken in compliance with regulations
  • Careful in dealing with user/merchant appeals, information shared with the merchant

Other Allowances:

  • KPI Incentives: RM 400
  • EPF and SOCSO contributions