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Merchant Fraud KYC - (up to RM2600) - Based in KL Eco City #EEP45#
RM 2,600 - RM 2,600 / month
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KYC Responsibilities:
- Review daily coins checks flags
- Review basic off-us merchant transaction checks (non-stolen financial / scam cases)
- Attend user appeal by sending out the 1st email and provide a brief summary of the case in the
internal note. - Perform KYC screening review for product applications aligned with established SOP and guidelines.
- Handle customer escalations by responding to KYC-related inquiries and issues accurately and timely.
AML Responsibilities:
- Conduct name screening reviews for customers in accordance with AML regulations prior to onboarding for our products, following established SOP and guidelines.
Job Requirements:
- Experience in data entry or customer service roles.
- Proficiency in using KYC and fraud detection software/tools.
- Excellent attention to detail and ability to work under pressure.
- Strong communication and reporting skills.
- Good logic skills in the transaction view.
- Responsibility for the assigned task, able to perform the task based on the set SOP
- Ensure action taken in compliance with regulations
- Careful in dealing with user/merchant appeals, information shared with the merchant
Other Allowances:
- KPI Incentives: RM 400
- EPF and SOCSO contributions