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Customer Service Executive (with ERP/SAP experiences)

RM 2,800 - RM 3,500 / month

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Key Responsibilities:

  • Manage and process customer orders, ensuring accurate order entry into the system.
  • Coordinate delivery schedules and ensure timely invoicing.
  • Liaise with logistics to track Sea, Air, and Road shipments.
  • Respond to customer inquiries and provide timely support regarding orders, product information, and services.
  • Prepare and manage price quotations, product documentation, and other relevant office data.
  • Maintain a comprehensive filing system for office documents, product information, and price quotations.
  • Oversee the maintenance of the office lab and the samples library.
  • Assist the sales team by preparing demo samples and arranging couriers for customer samples.
  • Conduct annual stock checks to ensure inventory accuracy.
  • Prepare and submit monthly sales reports and ‘win’ reports for review.

Requirements:

  • Diploma or Bachelor's Degree in Business Administration or an equivalent field.
  • 1-2 years of experience working with ERP systems such as IFS, SAP, or similar platforms.
  • Skills:
  • Strong proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
  • Fluent in English and BM (both spoken and written). Mandarin ability will be an added advantage.
  • Excellent organizational and filing skills, with a keen eye for detail.
  • Ability to work independently, with a proactive and customer-oriented attitude.
  • Personal Attributes:
  • Strong teamwork skills with a willingness to support colleagues and contribute to a collaborative work environment.
  • Self-motivated, precise, and capable of managing multiple tasks efficiently.

Job Types: Full-time, Permanent

Pay: RM2,800.00 - RM3,500.00 per month

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • SAP: 1 year (Preferred)
  • SAP ERP: 1 year (Preferred)
  • Customer service: 1 year (Preferred)