
Customer Service Executive (with ERP/SAP experiences)
RM 2,800 - RM 3,500 / month
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Key Responsibilities:
- Manage and process customer orders, ensuring accurate order entry into the system.
- Coordinate delivery schedules and ensure timely invoicing.
- Liaise with logistics to track Sea, Air, and Road shipments.
- Respond to customer inquiries and provide timely support regarding orders, product information, and services.
- Prepare and manage price quotations, product documentation, and other relevant office data.
- Maintain a comprehensive filing system for office documents, product information, and price quotations.
- Oversee the maintenance of the office lab and the samples library.
- Assist the sales team by preparing demo samples and arranging couriers for customer samples.
- Conduct annual stock checks to ensure inventory accuracy.
- Prepare and submit monthly sales reports and ‘win’ reports for review.
Requirements:
- Diploma or Bachelor's Degree in Business Administration or an equivalent field.
- 1-2 years of experience working with ERP systems such as IFS, SAP, or similar platforms.
- Skills:
- Strong proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
- Fluent in English and BM (both spoken and written). Mandarin ability will be an added advantage.
- Excellent organizational and filing skills, with a keen eye for detail.
- Ability to work independently, with a proactive and customer-oriented attitude.
- Personal Attributes:
- Strong teamwork skills with a willingness to support colleagues and contribute to a collaborative work environment.
- Self-motivated, precise, and capable of managing multiple tasks efficiently.
Job Types: Full-time, Permanent
Pay: RM2,800.00 - RM3,500.00 per month
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- SAP: 1 year (Preferred)
- SAP ERP: 1 year (Preferred)
- Customer service: 1 year (Preferred)