Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...
T

Tech Support, Executive

RM 2,500 - RM 4,000 / month
Checking job availability...
Original
Simplified

Join our team as a Tech Support Executive to deliver exceptional customer service and technical assistance through live chat. This role is perfect for individuals who thrive in problem-solving and providing seamless customer experiences.

Key Responsibilities:

  • Customer Support: Respond to customer inquiries via live chat promptly and professionally.
  • Technical Troubleshooting: Identify and resolve technical issues, collaborating with internal teams when necessary.
  • Escalation Management: Escalate complex or unresolved issues to higher-level support teams with detailed documentation.
  • Documentation: Maintain accurate records of customer interactions and technical solutions in the company’s CRM system.
  • Customer Education: Provide guidance and training on product usage and best practices.
  • Follow-Up: Conduct follow-ups to ensure customer issues are fully resolved and satisfaction is achieved.
  • Knowledge Base Contribution: Assist in creating and updating support documents, FAQs, and troubleshooting guides.
  • Log Management: Clear daily inquiry logs to maintain service efficiency.
  • No Phone Calls: All interactions are through live chat with no cold calling required.

Requirements:

  • Education: Bachelor’s degree in Marketing, Business, Mass Communication, Linguistics, or related field.
  • Communication Skills: Excellent written and verbal communication in English.
  • Language Skills: Fluency in Mandarin is a plus.
  • Experience: Previous customer service or technical support experience is advantageous.
  • Problem-Solving: Positive, empathetic attitude with a solution-driven mindset.
  • Work Environment: Willingness to work rotating shifts, including weekends and public holidays.

What We Offer:

  • Free parking
  • Health insurance
  • Maternity and parental leave
  • Professional development opportunities
  • Yearly bonus

Join us today and make a difference in customer experience!

Job Type: Full-time

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

  • Additional leave
  • Flexible schedule
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Performance bonus

Work Location: In person