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Customer Support Executive (Automotive Sales)

RM 3,500 - RM 4,000 / month

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Key Responsibilities:

  • Customer Interaction: Serve as the primary point of contact for customers, addressing inquiries and concerns via phone, email, and live chat.
  • Order Processing: Manage customer orders, ensuring timely delivery of products and services.
  • Coordination: Collaborate with sales, technical, and logistics teams to fulfill customer requirements and ensure smooth operations.
  • Documentation: Prepare and maintain accurate records of customer interactions, transactions, and necessary shipping documents.
  • Issue Resolution: Address and resolve customer complaints, providing appropriate solutions promptly.
  • Market Analysis: Stay updated with market trends, gather customer feedback, and provide insights for business improvement.

Key Requirements:

  • Educational Background: A diploma or degree in Business Administration, Marketing, or a related field.
  • Experience: 1-3 years in customer service, preferably within the automotive or industrial sectors.
  • Communication Skills: Proficiency in English and other relevant languages; excellent interpersonal skills.
  • Technical Proficiency: Familiarity with Microsoft Office and the ability to quickly learn company-specific software.
  • Problem-Solving Abilities: A proactive approach to identifying and resolving issues.
  • Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.

Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM4,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Early shift
  • Night shift
  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus
  • Yearly bonus