IT Assistant

Strategic Information Management
IT Assistant
Job Responsibilities

· To continuously provide all necessary maintenance to all servers in making sure all systems running satisfactorily.

· To provide daily, weekly, monthly report on server health, SAN/NAS disk space, as well as backup job result.

· To install and configure client or server software to agreed standards whenever required

· To deploy computers as well as network equipment and associated peripherals including new installations and the redeployment of existing equipment.

· To engage with vendor on hardware, software, network support which needed external expertise for rectification.

· To continuously provide technical support to phone, email request or request/ticket for all printer, network access, computer hardware, software application and associated peripherals.

· To log support calls and document their outcome to facilitate the resolution of common queries.

· To pro-actively provide information to users and immediate supervisor on the progress of outstanding support calls.

· To maintain the existing computers and peripherals as well as other network equipment to standards determined by team leader, by performing upgrades, patching, new installations and carrying out routine procedure.

· To assist in the compilation and maintenance of an accurate inventory of hardware and software.

· To consult clients/colleagues concerning the maintenance and performance of software systems and asking questions to obtain information, clarify details and implement information;

· To continuously updating technical knowledge and skills by doing research, attending in-house and/or external courses, reading manuals and accessing new applications.

· To be involved in testing new software programs and fault finding.

· To be on-call and on-site standby for relevant request for support.

· To undertake such other work as may be assigned which is consistent with the nature of the job and its level of responsibility.

Requirements

· Minimum qualification Diploma in IT or its equivalent.

· Minimum 1 Years Experience in IT area.

• Good command of both written & spoken in English and Bahasa Malaysia.
• Proficient level of computer and laptop skills, network troubleshooting, resourceful with the ability to work in team and independently.

· Able to work overtime or on-call.

· Healthy physically and mentally

· Good interpersonal and communication skills.

· Good team player.

Job Type: Full-time

Pay: RM1,700.00 - RM2,200.00 per month

Benefits:

• Additional leave
• Free parking
• Health insurance
• Opportunities for promotion

Schedule:

• Monday to Friday
• On call
• Weekend jobs

Supplemental Pay:

• Overtime pay
• Yearly bonus