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Client Relation Executive/Front Office Assistant

RM 1,800 - RM 1,800 / month

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Job Purpose

Attend to guests courteously and deal promptly with their requests and queries. Have detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities.

Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps.

Primary duties and responsibilities

Daily Operations

  • Welcome guests during check-in and giving a fond farewell to guest while check-out
  • Providing excellent customer service as per hotel standards.
  • Coordinating and multi-tasking job duties in a busy environment.
  • Check on VIP reservations and complete their pre-registration formalities.
  • Ensure that the workplace remains clean and tidy
  • Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
  • Co-ordinate with housekeeping for clearing of rooms.
  • Follow the house rules and policies laid down by the management.
  • Adhere to strict staff grooming and hygiene standards.
  • Give proper and complete handover to the next shift.
  • Should be able to handle all guests without bias and prejudice.

Customer Engagement

  • Handling guest complaints and concerns in an efficient and timely manner.
  • Providing information regarding the Hotel, town attractions, activities, etc.

Reports and Analysis

  • Have up to date information on daily room occupancy.
  • Maintain up to date information on room rates, current promotions, offer and packages.

Financial

  • Up selling.
  • Cost Control.

Qualifications, experience and skills

  • Preferable Diploma in Hospitality Management is an asset.
  • 1 year experience in related field or fresh graduates are welcome.
  • Must be able to read, speak, write and understand the primary language used in the workplace and basic computer knowledge.
  • Ability to adapt to company systems for daily operations and communication.

Required competencies

  • Proactiveness
  • Team player spirit
  • Sense of ownership/ responsibility over own work
  • Problem solving attitude
  • Excellent interpersonal and communication skills
  • Practical thinking
  • Ability to lead and motivate
  • Results-oriented
  • Attention to detail
  • Situational awareness
  • Integrity
  • Ability to navigate through complex operational issues
  • Determination

Job Types: Full-time, Fresh graduate

Pay: From RM1,800.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Meal provided
  • Parental leave
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Ability to commute/relocate:

  • Nusajaya: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Malaysian Special Skills Certificate (Preferred)

Language:

  • English (Required)
  • Bahasa (Required)