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Jobs or company...

End User Services-Office 365 Engineer

Salary undisclosed
Checking job availability...
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Vacancy: End User Services - Office 365 Engineer
Location: Kuala Lumpur, Malaysia
Job Family: IT


The End User Services - Office 365 Engineer will support the End User Services function within the wider End User and Network team. The primary goal of the role is twofold: firstly, to be responsible for operational/level 3 support and administration of JM’s core end user productivity suite, specifically Microsoft 365. Secondly, is to be responsible for the Microsoft productivity and messaging suite services, M365.


The End User Services - Office 365 Engineer will also work closely with the architecture teams to support them with designing solutions and the engineer will ultimately be responsible for implementing solutions and supporting projects.
Johnson Matthey, an FTSE 250 organisation, is a global leader in sustainable technologies, specialising in catalysis, precious metal products, chemicals and process technology. With operations in over 30 countries, we employ more than 12,600 people. We have more 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field. Our unique culture and people give us a competitive advantage and will ensure our success for years to come. You can be part of that success story.


Your accountabilities:
• Support and maintain the core Microsoft 365 suite of services for our end users.
• Support and maintain all email infrastructure and services.
• Assist SecOps with the support of security tools within Microsoft 365 suite of services.
• Support and maintain Azure Information Protection and Advanced Threat Protection.
• Support and maintain SMTP.
• Escalate and manage incidents with 3rd party vendors.
• Monitor Microsoft 365 services, review usage and performance reports.
• As part of a team participate in 3rd line incident troubleshooting and resolution whilst adhering to SLAs.
• As part of a team participate in 3rd line service request fulfilment.
• As required participate in relevant projects and service improvement workstreams.
• Ensure that documentation is maintained and kept up to date in line with JM standards and policies.
• Share acquired knowledge with colleagues through formal documentation and communications sessions.
• Carry out any other duties which are within the employee’s skills and abilities whenever reasonably instructed.
• At all times, adhere to all company Policies, Standards and Standard Operating Procedures (SOPs).
• As a member of the global JMIT community you will be a champion of the function’s values and culture, while demonstrating and openly encouraging the behaviours expected from a professional, best in-class IT team.
• Ability to work flexible working hours to support a global, multi-time zone customer base.
• Participate in an on-call rota for out of hours support.


Requirements for the role:
• Relevant Microsoft qualifications and ITIL.
• Experience supporting Office 365 in a global organisation.
• Experience supporting email infrastructure (on-premise Exchange & Hybrid environment with Office 365).
• Experience supporting Microsoft Defender in threats, malicious, spam, phishing and spoofing.
• Experience integrating Microsoft 365 with other enterprise applications and services.
• Experience in SPF, DKIM, DMARC.
• Significant experience supporting M365 services OneDrive, SharePoint, Teams, Yammer, Viva.
• Knowledge and practical experience of Microsoft Azure Information Protection, Microsoft Purview, Advanced Threat Protection, data life cycle management labelling and encryption.
• Exposure and understanding of Microsoft Azure, Microsoft Entra ID, Conditional Access Policies, Multi Factor Authentication and data protection standards and compliance.
• Experience using PowerShell for scripting, automation and administration of M365
• Knowledge and practical experience of eDiscovery sensitive legal search and hold.
• Experience supporting, coaching & mentoring technical team members.
• Strong understanding of current industry-standard architecture, platforms, and solutions.

How you will be rewarded:
We offer a competitive compensation and benefits package including bonus, excellent pension contributions and generous annual leave.


At JM, an inclusive culture is integral to our values and ambitions for the future. We are committed to ensuring that everyone can bring their full self to work and thrive in their career. Welcoming everyone to JM, regardless of their unique characteristics, experiences or thoughts allows us to bring many different voices and experiences together to tackle the world's biggest challenges. Being truly inclusive means that all colleagues feel valued for their differences, views and contributions, and feel a sense of belonging at JM.


Johnson Matthey is open for discussion on part time, job share and flexible working patterns


Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised



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To submit your application, please click the "Apply" button online.

All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information.

For more information about how your personal data is used please view our privacy notice: . By applying for this role and creating an account you are agreeing to the notice.

Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.