
On-Trip Customer Service Representative (Travel Concierge)
RM 2,500 - RM 3,500 / month
Checking job availability...
Original
Simplified
- Act as the key point of contact for travelers during their trip, handling requests and emergencies to ensure a smooth travel experience.
- Provide real-time support via WeChat, answering questions about itineraries, attractions, dining recommendations, etc.
- Monitor customer feedback and improve service quality.
- Prior experience in free independent travel (FIT) or local travel services is preferred.
- Fluent in Chinese (Mandarin).
- Detail-oriented, responsible, and able to respond quickly to customer needs.
- Proficient in using WeChat for communication.
- Flexible work schedule, willing to work during peak travel seasons.
- Competitive salary: Stable base salary + performance bonuses, with high commissions for outstanding performers.
- Career growth: Gain in-depth tourism industry insights, hands-on experience, and build your personal brand.
- Vibrant team: Young, dynamic, and passionate about travel, with a creative and supportive environment.
- Flexible working arrangement: Remote work available for On-Trip Customer Service; flexible schedule for Travel Streamers.