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On-Trip Customer Service Representative (Travel Concierge)

  • Full Time, onsite
  • Signchina International Travel Admin Sdn Bhd
  • Kuala Lumpur, Malaysia
RM 2,500 - RM 3,500 / month

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  • Act as the key point of contact for travelers during their trip, handling requests and emergencies to ensure a smooth travel experience.
  • Provide real-time support via WeChat, answering questions about itineraries, attractions, dining recommendations, etc.
  • Monitor customer feedback and improve service quality.
  • Prior experience in free independent travel (FIT) or local travel services is preferred.
  • Fluent in Chinese (Mandarin).
  • Detail-oriented, responsible, and able to respond quickly to customer needs.
  • Proficient in using WeChat for communication.
  • Flexible work schedule, willing to work during peak travel seasons.
  • Competitive salary: Stable base salary + performance bonuses, with high commissions for outstanding performers.
  • Career growth: Gain in-depth tourism industry insights, hands-on experience, and build your personal brand.
  • Vibrant team: Young, dynamic, and passionate about travel, with a creative and supportive environment.
  • Flexible working arrangement: Remote work available for On-Trip Customer Service; flexible schedule for Travel Streamers.