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Workforce Operations Coordinator
RM 2,500 - RM 2,500 / month
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Workforce Management Coordinator - 12 months extendable contract
(start from 3 months contract (probation period) first + if pass probation will extend another 9 months contract)
Location: Southpoint Tower, Mid Valley City
Working Hours: Mon-Fri (9:30am - 6:30pm)
Job scope:
- Follow up with leads obtained from various multiple channels (e.g. FB ads, TikTok ads, AWB/SPX Website, FB Community Groups, Referral Programme, Physical Banners & Flyers)
- Call up IDs that have been created but haven't turned up for work
- Manage existing 100+ Whatsapp groups for newly onboarded/attrited FT/PT courier & sorter pool, to answer all their queries regarding pay, hub location, shift hours etc
- Assist with new hires' onboarding
- Support the team with OPS ID creation, especially for peak season / weekends
Job requirements:
- Good interpersonal and communication skills
- Ability to multitask and manage time effectively
- At least diploma or 1 year relevant working experience
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM2,500.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
Supplemental Pay:
- Overtime pay
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- workforce management: 1 year (Required)
Language:
- English (Preferred)
Work Location: In person