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Workforce Operations Coordinator

RM 2,500 - RM 2,500 / month

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Workforce Management Coordinator - 12 months extendable contract

(start from 3 months contract (probation period) first + if pass probation will extend another 9 months contract)

Location: Southpoint Tower, Mid Valley City

Working Hours: Mon-Fri (9:30am - 6:30pm)

Job scope:

  • Follow up with leads obtained from various multiple channels (e.g. FB ads, TikTok ads, AWB/SPX Website, FB Community Groups, Referral Programme, Physical Banners & Flyers)
  • Call up IDs that have been created but haven't turned up for work
  • Manage existing 100+ Whatsapp groups for newly onboarded/attrited FT/PT courier & sorter pool, to answer all their queries regarding pay, hub location, shift hours etc
  • Assist with new hires' onboarding
  • Support the team with OPS ID creation, especially for peak season / weekends

Job requirements:

  • Good interpersonal and communication skills
  • Ability to multitask and manage time effectively
  • At least diploma or 1 year relevant working experience

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM2,500.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift

Supplemental Pay:

  • Overtime pay

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • workforce management: 1 year (Required)

Language:

  • English (Preferred)

Work Location: In person