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Work Location: Pasir Gudang
Employment Type: Contractual
Roles and Responsibilities
- Install, configure, troubleshoot and resolve all end users’ desktop computing issues including desktop/laptop hardware and software, supported mobile devices and peripherals such as printer, scanners, copiers, and other desktop-related equipment.
- Support and maintain user account information including rights, security and systems groups.
- Administer and fulfil IT-related activities in lieu of Joiner-Mover-Leaver process.
- Perform standard IMAC activities (Install-Move-Add-Change) related to end user computing.
- Assist other resolver groups in troubleshooting and resolving incidents and requests which require on-site support.
- Participate in IT-related projects and initiatives involving end user computing.
- Resolve all assigned incidents and requests within the agreed SLA.
Requirements
- Diploma or Degree in Computer Science, Information Technology, or any related field.
- Proven hands-on experience in IT Support and projects.
- Minimum 1 year of experience in service desk/desktop support.
- Good knowledge and skills in service delivery.
- Excellent work ethics and possess a constructive and positive attitude.
- Excellent communications and writing skills.
- Proficient in English and Bahasa (both written and verbal).