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Jobs or company...

Healthcare Quality Manager

RM 7,000 - RM 9,000 / month
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Summary of Responsibilities

The candidate is responsible for overseeing and coordinating the efforts of a healthcare organization to enhance the quality of patient care and outcomes.

Job Responsibilities

  • Leads the hospital accreditation survey process.
  • Reviews accreditation and regulatory agencies survey findings and develops and manages action plans to address non-compliance.
  • Participates in tracer activity as part of the tracer team.
  • Develops and manages the education and technical expertise in quality improvement and patient safety of the hospital staff and medical staff
  • Performs ongoing reviews of regulations, Irish healthcare law and appraises management of changes.
  • Reviews all occurrence reports submitted by departmental heads for completeness of documentation and accuracy.
  • Reviews, analyses, aggregates and trends all occurrence reports.
  • Leads the team in any Root Cause analysis necessary and reports findings to the appropriate people
  • Oversees and manages the complaint process ensuring effective communication with all involved and adheres to the complaint policy process of ICG Group of Hospitals.
  • Reports any potential claims to the insurance carrier in a timely manner.
  • Provides ongoing monitoring and evaluation of the effectiveness of the hospital performance improvement and risk management programs. This includes an evaluation of the previous year plan and assuring the plan for the next year is approved by the appropriate committees.
  • Works with the Materials Management and Pharmacy Departments on the recalls of equipment and medications.
  • Serves as a liaison between the insurance carrier and assigned investigators for gathering information and setting up interviews for claims.
  • Participates in orientation and the ongoing education and training of hospital staff.
  • Works collaboratively with the Infection Control Program as well as the Health and Safety Committee to identify and correct unsafe conditions and work practices.

Qualifications

Education: Received or currently undergoing a higher degree in a healthcare discipline. Master’s degree preferred.

Experience

Requires a minimum of 5 years of management experience in healthcare.

Job Specific Competencies and Knowledge

LANGUAGE SKILLS: Ability to read, analyse and interpret the general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports, business correspondence and procedure manuals. Ability to make effective and persuasive presentations on complex topics to top management, public groups and/or boards of directors.

REASONING ABILITY: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in verbal, mathematical or diagram form and effectively deal with several abstract and concrete variables. Ability to apply common sense understanding and professional experience to carry out complex tasks and assignments; ability to deal with multiple tasks, assignments or problems with varying priorities.

COMPUTER SKILLS: This position requires the understanding and utilisation of data base development Personal Competencies All posts in the Hospitals and require a high level of flexibility to ensure the delivery of an effective and efficient service.

Job Type: Full-time

Pay: RM7,000.00 - RM9,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Yearly bonus

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)

Application Deadline: 03/15/2025
Expected Start Date: 04/20/2025