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Digital Account Manager

RM 5,000 - RM 7,300 / month

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Are you an experienced Digital Account Servicing with a strong business acumen and good understanding of digital, social and new technology? You will be responsible for managing existing clients and developing new business for an A.I-powered Unified Messaging platform (across Facebook Messenger, WhatsApp, Instagram, LINE etc).

This role will be based in Malaysia and it is a fantastic opportunity for someone with strong client management experience, creating excellent customer experiences and wants to take the next step in their career in a fast-growing high tech A.I Company, focusing in Business Messaging solution, Marketing automation and Chat Commerce.

Responsibilities

  • Deliver proactive account management by providing business solutions to clients.
  • Identify cross sell and upsell opportunities to existing clients, as well as creating strategies to win new clients.
  • Fully understand the clients business objectives and make commercial proposals with input from other relevant teams and achieve order completion by negotiation and deal closing tactics.
  • Present products and services to clients and prospects.
  • Lead end-to-end project management for client projects, ensuring timely delivery, budget adherence, and quality execution.
  • Define project scopes, deliverables, timelines, and milestones, ensuring seamless execution and stakeholder alignment.
  • Manage a range of social messaging marketing campaigns and chat commerce projects for clients.
  • Analyse performance and provide strategy to optimise user interactivity, engagement, conversion and ROI with a focus on commercial results.