Partnership & Client Success Specialist - Thai Speaker

Our client, with over 50 years of combined industry experience, is on a mission to build a brokerage that competes with the most reputable names in the industry. By leveraging superior technology and excellent customer service, they provide clients with a wide range of products including Forex, Cryptos, Indices, Shares, and Commodity CFDs. Alongside these offerings, they also provide excellent learning resources, market analysis, superfast execution, competitive leverage, and exceptional customer service. As part of their continued growth, they are looking for talented professionals to join their team. Key Responsibilities: Client Success: -Convert registered leads into active live account holders and manage an existing portfolio of clients. -Reactivate dormant accounts and meet sales revenue targets. -Provide excellent service and communication through online and offline channels. -Educate clients on how to use trading platforms and ensure high levels of client satisfaction. -Handle the entire sales process, from lead conversion to account management. -Collaborate with team members and marketing to develop strategies for customer acquisition and retention. -Conduct reactivation calls for inactive clients and nurture relationships with business partners such as educators or signal providers. -Ensure compliance with all internal policies. Partnership Success: -Develop and maintain a strong network of Introducing Brokers (IBs), Asset Managers, Affiliates, and Institutional/B2B clients. -Establish and nurture business relationships to ensure long-term retention of clients. -Proactively discuss financial markets and key factors influencing market movements with clients. -Conduct market research to identify opportunities and areas where competitors may have weaknesses. -Negotiate with partners to ensure commercially viable and mutually beneficial agreements. -Gather feedback and insights from clients and share with internal teams to enhance service offerings. -Meet and exceed sales revenue targets while supporting the company’s business growth. Skills & Experience Required: -A diploma or higher qualification in finance, business, economics, or a related field. -Strong verbal and written communication skills, both in English and Thai. -Strong understanding of financial markets and trading. -Previous experience in sales or business development, particularly in the Forex, CFD, or financial industry. -Existing book of IBs and business partners is a plus. -Ability to develop and maintain relationships with clients, business partners, and internal teams. -Highly motivated, energetic, and well-organized with excellent time management skills. -Target-driven with the ability to work under pressure and meet KPIs. -Excellent networking, presentation, and interpersonal skills. -Ability to work independently and as part of a team. -Proactive, innovative, and a clear communicator.