customer services executive

Job Function •Report and document all information according to the format following internal ticket management procedures strictly. •To act in a professional and efficient manner in handling all inbound and outbound calls, emails, and faxes •Handle customer inquiries and requests following the latest update details communicated •Managing existing customers’ requests –data update, transfer, account renewal, transfer, sold replacement, migration, troubleshooting, and complaint management, •Resolves product or services problems by identifying the exact problem, determining the root cause, explaining and offering an appropriate fix, escalating and expedite on correction action, and following up closely to ensure resolution fix end to end •Assist installers to register, test, and activate a new account in the system •Manage alerts involving theft, crashes-call request, and Stolen Vehicle Recovery following strictly the guidelines from the superior. •To undertake any ad-hoc duties assigned by the Supervisor and/or from the management from time to time. •Must be able to work on shifts as scheduled. Education/Experience •Posses a minimum diploma/degree or its equivalent in any discipline •At least 1-2 year(s) of working experience in a customer oriented industry-telemarketing, customer service or help desk. •SPM can be considered with at least 3-4 year(s) of working experience •Good communication skill in English and Bahasa Malaysia. Ability to speak in Mandarin an added advantage. •Excellent work attitude with good time management •Able to learn quickly and motivated