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ServiceNow Specialist
Salary undisclosed
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Job Purpose: Support the ServiceNow platform's core modules, IT Asset Management (ITAM), Discovery / IT Operations Management (ITOM), and CMDB, to ensure its reliable and effective operation. Job Scope: - Monitor system performance and identifying areas of improvements. - Monitor regular schedules for imports and exports, as well as daily business operation and be able to troubleshoot these as 1st level support - Collaborate with cross-functional teams to integrate ServiceNow with various business systems and applications over existing interfaces, based on REST API - Support ServiceNow integrations with other IT operational platforms (inbound and outbound interfaces). - Be able to monitor and troubleshoot Discovery schedules and MID Server setup - Contribute to Operational stability, i.e. make sure that processes are adhered to, and daily checks are carried out, including scheduled jobs monitoring and – if applicable – restarting and troubleshooting Skills: - Hands on experience with ServiceNow Platform, including one of the following modules: CMDB, ITOM (Discovery), ITAM. - Understanding of deployment processes. - Familiarity with Atlassian tools (JIRA, Bitbucket, Confluence). - Good understanding of general IT infrastructure landscapes and technologies - Ability to work in agile environment. - Logical and analytical thinking.