Shopping Mall coordinator/supervisor

A Mall Operations Coordinator is responsible for overseeing the daily operations of a shopping mall, ensuring that all aspects of the mall's activities run smoothly and efficiently. This role requires a mix of administrative, customer service, and management skills to ensure that both the mall environment and the stores within it are operating at their best. 1. Operations Management • Overseeing daily mall operations: Coordinating the general day-to-day operations of the mall, ensuring that everything runs smoothly from opening to closing. • Monitoring facility conditions: Ensuring that the mall's physical environment (e.g., common areas, restrooms, entrances, and parking) is clean, well-maintained, and safe. • Supervising the maintenance team: Overseeing maintenance and cleaning crews to ensure that work is performed on time and that any repairs or maintenance requests are handled promptly. • Managing mall services: Ensuring the proper functioning of key services such as security, janitorial, waste management, air conditioning, lighting, and other utilities. 2. Vendor and Store Coordination • Liaising with tenants and retailers: Acting as the point of contact for mall retailers, addressing their concerns, and ensuring that their needs are met. This could include coordinating store opening/closing times, maintenance requests, and event participation. • Tenant relations: Building and maintaining positive relationships with store managers and other mall tenants to foster a cooperative atmosphere within the mall. • Coordinating promotions and events: Working with retailers and the marketing team to ensure the smooth execution of mall-wide promotions, events, or sales campaigns. • Handling lease agreements and renewals: Assisting with the administrative tasks related to tenant leasing agreements, such as processing lease renewals, updates, and compliance with mall policies. 3. Security and Safety Oversight • Overseeing mall security operations: Ensuring that the mall's security staff are performing their duties properly and that surveillance systems are in place and functioning. • Emergency response coordination: Assisting in the development and implementation of emergency response plans, such as fire drills, evacuations, and medical emergencies. • Health and safety compliance: Ensuring that all safety protocols are followed, including maintaining cleanliness standards, checking fire exits, and ensuring that safety signs and procedures are in place. 4. Customer Service and Visitor Experience • Ensuring customer satisfaction: Monitoring customer feedback and addressing complaints or issues to improve the overall shopping experience. • Coordinating information desk operations: Managing the information desk or customer service counters, ensuring that visitors receive accurate information about the mall, its facilities, and services. • Organizing customer-focused initiatives: Implementing programs or activities that enhance the customer experience, such as seasonal events, loyalty programs, or community outreach. 5. Administrative and Reporting Duties • Maintaining records and reports: Keeping detailed logs and reports on mall operations, including maintenance schedules, vendor contracts, financial documents, and incident reports. • Budget management: Assisting in the preparation and monitoring of the mall's budget, including overseeing operational expenses and ensuring cost efficiency. • Data analysis and reporting: Analyzing mall performance data (e.g., foot traffic, sales figures, and tenant feedback) to provide actionable insights to mall management. • Scheduling and staff management: Coordinating staff schedules for the operations team, ensuring that shifts are covered, and tasks are completed on time. 6. Mall Event Coordination • Planning and executing events: Working with the marketing team to plan and execute special events such as seasonal celebrations, product launches, or fashion shows. • Vendor management for events: Coordinating with external vendors or contractors for event set-ups, such as decorators, entertainers, or food vendors. • Event promotion: Assisting in promoting events through the mall’s communication channels, ensuring that visitors are aware of upcoming events and activities. 7. Sustainability and Environmental Initiatives • Implementing sustainable practices: Overseeing the implementation of green initiatives within the mall, such as waste reduction, energy-saving measures, and eco-friendly practices. • Compliance with environmental regulations: Ensuring that the mall complies with local and national environmental standards and policies. 8. Collaboration with Mall Management • Reporting to senior management: Providing regular updates on the mall's performance, operations, and any challenges faced. This includes highlighting areas that need improvement or special attention. • Developing strategies: Collaborating with the management team to develop strategies to improve the mall’s overall performance, customer experience, and profitability. 9. Opening Duties • Unlocking and securing access points: Ensuring all mall entrances and exits are unlocked at the appropriate time • Conducting security checks: Inspecting the mall for any security risks or issues, checking that security systems are functioning properly (e.g., alarms, surveillance cameras). • Verifying cleanliness and readiness: Ensuring the mall is clean and that all facilities, restrooms, and common areas are in proper condition for customers. • Supervising store opening procedures: Confirming that stores are open on time and that all store personnel are ready to start the day. • Coordinating with the security team: Ensuring security personnel are in place and ready to monitor the mall during business hours, as well as confirming that all security measures are in place. Checking for any unusual activity. 10. Closing Duties • Ensuring all stores are closed properly: Verifying that each store has closed at the proper time and ensuring that they have followed all closing procedures (e.g., securing cash registers, turning off lights). • Conducting final walk-through: Performing a final . inspection of the mall to ensure it is safe, secure, and clean at the end of the day. This includes checking for any issues such as water leaks, broken fixtures, or safety hazards. • Activating security systems: Ensuring that alarm systems, security cameras, and other surveillance equipment are properly activated and functioning at the end of the day. • Locking down the mall: Ensuring all mall entrances, exits, and access points are locked and secure. This includes checking any service doors, loading docks, or emergency exits. • Handling emergency protocols: If needed, following emergency procedures to secure the mall, such as coordinating with security during an evacuation or addressing any safety concerns. 11. Other Miscellaneous Duties • Crisis management: Acting as a point person in case of operational emergencies (e.g., power outages, security breaches, etc.), coordinating with the necessary departments or external agencies. • Handling tenant disputes: Addressing conflicts or issues between tenants and resolving them in a timely and professional manner. • Managing deliveries: Ensuring deliveries or vendor visits during opening or closing times are properly managed (e.g., checking the timing of deliveries, ensuring loading docks are secure). • Handling mall systems: Managing any mall-specific systems related to access control, lighting, heating/cooling, or other systems related to opening and closing operations.