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Customer Service Representative
RM 2,000 - RM 2,000 / month
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- Providing introductory information to prospective and new customers
- Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
- Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases
- Letting patrons know about additional products or services that might benefit them
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Escalating queries and concerns, when necessary
- Troubleshooting common issues with products or services
- Working with a team of CSRs and other departments to find appropriate solutions to problems
Job Types: Full-time, Permanent, Contract
Contract length: 12 months
Pay: From RM2,000.00 per month
Schedule:
- Fixed shift
- Monday to Friday
Language:
- Mandarin (Preferred)
- Bahasa (Preferred)
Work Location: In person