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Customer Service Representative

RM 2,000 - RM 2,000 / month

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  • Providing introductory information to prospective and new customers
  • Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
  • Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases
  • Letting patrons know about additional products or services that might benefit them
  • Determining the quickest, most effective ways to answer a client’s or customer’s questions
  • Escalating queries and concerns, when necessary
  • Troubleshooting common issues with products or services
  • Working with a team of CSRs and other departments to find appropriate solutions to problems

Job Types: Full-time, Permanent, Contract
Contract length: 12 months

Pay: From RM2,000.00 per month

Schedule:

  • Fixed shift
  • Monday to Friday

Language:

  • Mandarin (Preferred)
  • Bahasa (Preferred)

Work Location: In person