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Customer Service (Arabic Speaker)

RM 1,700 - RM 5,000 / month

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Company Background:

Imperia Asia International Sdn. Bhd., established in 2010, is a growing company in the Food & Beverage industry, specializing in:

  • Health and beauty juices
  • Non-carbonated fruit beverages
  • Ready-to-eat (RTE) food products

Our flagship products, have successfully expanded into international markets such as Brunei, Singapore, Laos, Thailand, Indonesia, and the Philippines. Additionally, we have established a strong presence in Dubai and Saudi Arabia, making our brand recognizable in the Middle Eastern market.

At Imperia Asia, we are committed to providing high-quality and health-focused food and beverage solutions to meet the demands of both local and international customers.

Job Responsibilities:

  • Customer Communication: Interact with Arabic-speaking customers via phone, email, and social media.
  • Customer Support: Provide clear explanations about products, promotions, and company policies.
  • Issue Resolution: Handle inquiries, complaints, and resolve customer issues professionally.
  • Order Management: Assist customers with purchases, shipping, and return processes when necessary.
  • Data Maintenance: Record customer interactions and report issues for service improvements.

Requirements:

  • Language Skills: Fluent in Arabic (spoken & written) plus Bahasa Malaysia / English.
  • Experience: Prior experience in customer service or a related field (preferred).
  • Communication Skills: Excellent interpersonal skills, friendly, and patient with customers.
  • Computer Skills: Proficient in email, CRM systems, and basic office applications (Word, Excel).
  • Work Ethic: Responsible, able to work under pressure, and in a team environment.

Job Types: Full-time, Permanent

Pay: RM1,700.00 - RM5,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Free parking
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift

Supplemental Pay:

  • 13th month salary
  • Commission pay
  • Performance bonus

Work Location: In person