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Front Office Assistant (5-star Hotel)

RM 2,000 - RM 2,300 / month

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JOB POSITION: FRONT DESK HOST
DEPARTMENT: FRONT OFFICE
LOCATION: 5 STAR HOTEL, PETALING JAYA
SALARY: RM2,000 - RM2,300

FRESH GRAD ARE WELCOME TO APPLY

JOB RESPONSIBILITIES:

  • Complete all tasks related to guest check-in and check-out processes.
  • Handle reservations made both online and over the phone.
  • Educate customers about payment options and validate their credit card details.
  • Record guest information including contact details and duration of stay.
  • Extend a warm welcome to arriving guests and allocate rooms accordingly.
  • Furnish guests with details regarding hotel facilities, room availability, pricing, and amenities.
  • Address client concerns promptly and professionally.
  • Collaborate with housekeeping staff to ensure rooms are immaculate, well-maintained, and equipped to meet guests' requirements.
  • Confirm bookings for groups and arrange customized services for VIP guests and attendees of special events, such as wedding parties.
  • Recommend additional amenities and services as appropriate.
  • Maintain accurate and up-to-date records of reservations and payments.

JOB REQUIREMENT:

  • Previous employment in positions such as Hotel Front Desk Agent or Receptionist is required.
  • Familiarity with the functionality of travel planning platforms such as Booking and TripAdvisor is advantageous.
  • Demonstrated commitment to customer service.
  • Exceptional communication and organizational abilities are necessary.
  • A degree in hotel management is considered advantageous.
  • Fresh grads in Hotel Management with no experience is WELCOME TO APPLY
  • No experience but EXCELLENT IN COMMUNICATION are encourage to apply

Job Type: Full-time

Pay: RM2,000.00 - RM2,300.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift
  • Fixed shift

Supplemental Pay:

  • Attendance bonus
  • Performance bonus
  • Yearly bonus

Experience:

  • Front Office: 1 year (Preferred)