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Senior Associate/Specialist - BPO

Salary undisclosed

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(25001AU)

Malaysia-Selangor-Petaling Jaya | Full-time | Permanent | Mixed Shift


Overall Role Purpose

  • Perform standard analytics and manage quality tools in the center on a day-to-day basis. Support all other Business Process Optimization (BPO) initiatives or solutions that add value to the service line.

Key activities

  • Understanding the different processes used throughout Finance and HR operations locations in Asia Pacific.
  • Identifying/ leveraging best practices already in use in the finance operations community.
  • Designing practical and effective solutions to address improvement opportunities – both cost and performance.
  • Successfully implement improvement initiatives with Finance and HR Business Partners
  • Strive as a SME on process improvements/ standardization methodology
  • Provide consultative services to both external Finance and HR Business Partners and internal support staff
  • Ability to relate to cross-cultural processes and country sensitivities
  • Responsible for process documentations (i.e. process maps)
  • Qualified University Degree holder in Business Adminstration, Accounting, Finance or Data Analytics.

Skills

  • Root cause analysis and problem solving
  • Simple data analysis
  • Good all round communicator: written and oral
  • Innovative and creative
  • Good understanding of MS Office suite (Word, Excel and PowerPoint)
  • Engaging with customers (internal/external)
  • Experience in supporting a shared service centre (preferred)
  • Able to work under pressure
  • Able to multi-task
  • Good discipline in performing standard procedures
  • Finance / Accounting / Business Administration
  • IT knowledge will be an advantage

Posting Legal Entity DHL Asia Pacific Shared Services Sdn. Bhd.