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Customer Technical Support Chief / Section Head

RM 4,000 - RM 8,000 / month

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  • Supervise and guide the technical support team.
  • Develop training programs to enhance team expertise.
  • Monitor team performance and ensure alignment with company goals.
  • Oversee the resolution of customer technical issues.
  • Ensure timely and effective communication with customers.
  • Implement best practices to improve response times and issue resolution.
  • Provide high-level technical guidance to support staff.
  • Collaborate with product and engineering teams for complex issue resolution.
  • Keep up-to-date with industry trends and emerging technologies.
  • Develop and refine technical support workflows.
  • Monitor key performance indicators (KPIs) and prepare reports for management.
  • Identify areas for improvement and implement solutions to enhance efficiency.
  • Ensure customer feedback is collected and used for service improvement.
  • Maintain high standards of customer support and service quality.
  • Address escalations and ensure customer concerns are resolved effectively.
  • Ensure adherence to company policies and industry regulations.
  • Maintain accurate records of support cases and resolutions.
  • Standardize technical support documentation and knowledge base.

Job Type: Permanent

Pay: RM4,000.00 - RM8,000.00 per month

Supplemental Pay:

  • Performance bonus

Experience:

  • Customer Technical Support: 3 years (Preferred)

Language:

  • Mandarin (Preferred)

Work Location: In person