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Customer Technical Support Chief / Section Head
RM 4,000 - RM 8,000 / month
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- Supervise and guide the technical support team.
- Develop training programs to enhance team expertise.
- Monitor team performance and ensure alignment with company goals.
- Oversee the resolution of customer technical issues.
- Ensure timely and effective communication with customers.
- Implement best practices to improve response times and issue resolution.
- Provide high-level technical guidance to support staff.
- Collaborate with product and engineering teams for complex issue resolution.
- Keep up-to-date with industry trends and emerging technologies.
- Develop and refine technical support workflows.
- Monitor key performance indicators (KPIs) and prepare reports for management.
- Identify areas for improvement and implement solutions to enhance efficiency.
- Ensure customer feedback is collected and used for service improvement.
- Maintain high standards of customer support and service quality.
- Address escalations and ensure customer concerns are resolved effectively.
- Ensure adherence to company policies and industry regulations.
- Maintain accurate records of support cases and resolutions.
- Standardize technical support documentation and knowledge base.
Job Type: Permanent
Pay: RM4,000.00 - RM8,000.00 per month
Supplemental Pay:
- Performance bonus
Experience:
- Customer Technical Support: 3 years (Preferred)
Language:
- Mandarin (Preferred)
Work Location: In person